Hi, how can we help you ?

Firstly, the shorter hairs on your topper are not damaged hair or breakage, they are called the “hair return” which is necessary in the wig production process.

Watch this video for more information on the hair return and how to blend it in the topper:

We get a lot of variations of this question, usually along the lines of "Why does my new wig look so ratty?" What people are referring to is called permatease. Permatease is the short, wiry or crimped hair fibers used in a standard cap construction to provide lift and movement to the hair. While it does provide shape and volume, it can occasionally show through at the crown or parting area, appearing to look "ratty".

When used appropriately, permatease contributes to the wig’s shape and style without being overly noticeable. It may alarm a new wig-wearer, but it is not a flaw in the wig, and it is put there intentionally. Without permatease, a standard wig wouldn’t have any of the life or movement shown in photos. However, if too much permatease is used it can distract from the look of the wig and become more prominent with wear.

For more information, see this video below

1) BURN FOR SMELL AND ASHES.

Choose a small strand of hair and burn it. If the hair is 100% human, it will smell like a barbecue and the ashes can be twisted into powder; if not, it will smell like plastic and the ashes will stay as a caking.

2) THE PRICE.

That is very obvious: with the same style and length, Human hair wigs are much more expensive than synthetic ones. Therefore, if your human hair wig is relatively cheap, you may need to consider whether it is blended with synthetic fiber or if the hair that was collected is of a healthy quality.

3) THE ABILITY TO STAND HEAT

Use a flat iron to heat the hair. If the hair can be heated at 220 degrees without turning into a paste, it is real human hair. A small strand of hair will be enough for the test.

UniWigs heat friendly wigs are made from heat-resistant synthetic fibers that allow you to curl, blow dry, flat iron and use hot rollers on your wigs. Although please note that they can be heated at 280F

For Kanekalon fiber wigs, you should try to avoid all heat sources. Heat will damage the synthetic fibers of the Kanekalon wig as they will become singed and partially melted.

Don’t dye synthetic wigs. It is strongly recommended to ask a professional hairdresser to trim, shape or thin out the wig.

REMY HAIR

Remy or Remi is not a brand name. Remy hair is un-damaged, healthy hair. Remy hair is shinier, softer, and has a longer lifespan than non-Remy hair. Non-Remy has been chemically processed (typically for texture or color) before the hair was collected.

Remy hair strands can be processed by coloring or other treatments, although the hair could get damaged or parts even destroyed. Remy hair is not as good as virgin hair, thus remy human hair wigs are cheaper than virgin remy hair.

VIRGIN REMY HAIR

The best type of Remy hair is virgin, also called "cuticle" hair. When hair is harvested from a donor, the cuticles remain intact to protect the hair from damage.

Virgin hair is hair that has never been processed or treated with ANY kind of chemicals. The hair is in its natural state with its cuticles running in the same direction and is fully intact. You can bleach, dye and process Virgin hair just as you would do to your own hair.

The texture of virgin hair is generally straight, wavy or curly. However, any hair that has been chemically processed for texture, for example yaki, body wave or curls is no longer virgin.

UNIWIGS REMY HUMAN HAIR WIGS

UniWigs Remy human hair wigs are properly processed to style any wigs at the customers demand, without any over-processing or without the use of unhealthy hair that has fallen from heads like some unprincipled manufacturers. Therefore, any products labeled as "Remy human hair" on www.uniwigs.com, are not "virgin Remy hair products" however, we ensure they are of meticulously high quality.

All our products with the exception of our silk-base products are still available on our website and will be shipped out on time.

Yes, we are operating business as usual, and you can still purchase your dream hair on our website.

You can cancel your order free of cost within 48 hours after placing your order. Any cancellations on orders placed on our website after 48 hours will incur a 5% handling fee.

If you wish to change the shipping address after placing an order, please contact our Customer Service team at [email protected] or call us on 626-581-9123 as soon as possible during the order processing stage.

If the package has not been dispatched yet, we will be able to ship to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.

Production time ≠ Transportation time.

Please pay attention to the production time noted in red font under the quantity box on the product page. Production time is only an estimated period. Since most of the products are hand-made, the delivery date is not a guaranteed date.

UniWigs sincerely appreciate your understanding and patience.

There is no fee for making a change on orders placed within 24 hours.

Please contact our customer service ([email protected]) if you want to make change on your order.

The duration depends on the products production time and the destination country. Most of our products have an estimated production time which is in red font on the product page.

For our express shipping, if the package cannot be delivered on time due to war, flood, typhoon, storm, earthquake, severe weather conditions, or any other situation which cannot be foreseen or avoided, the delay will be beyond our control.

Yes, we ship to most countries worldwide, however India and African countries are currently beyond our shipping range due to clearance issues.

At UniWigs, we offer free international shipping on orders over $129. Any extra tax or clearance costs must be paid by the customer, we appreciate your understanding on this.

UniWigs is a US company, and we own warehouses and offices in both California and Asia. If you have any more queries, you can call us on 626-581-9123 or send us an email to [email protected]

We are so sorry that we don’t have express shipping for international orders. The approximate shipping time for international orders is 10-14 business days. We appreciate your patience.

We will send an email to you once the order has been shipped along with your orders tracking number.

Sezzle is a payment solution that gives you the freedom to buy now and pay later – with no interest! When you complete a purchase with Sezzle, they will break down the total cost of your purchase into smaller payments, spread over at least six weeks. As little as 25% is due at the time of the purchase, with the remaining amount spread out over equal installments (typically three), each two weeks apart.

No interest or processing fees are charged to you – as long as you pay everything off on time, you only pay for what you ordered!

Sezzle is currently only available to customers from United States and US territories (Guam, Northern Mariana Islands, Puerto Rico, U.S. Virgin Islands) or Canada.

You must be 18 years or older（19 years or older in Alabama）

Have a valid U.S. mobile number and email address

Have an active U.S. bank account.

Here are a few reasons you may have been denied:

1. Insufficient funds. Typically, they check to make sure you have at least 25% of the total order cost available at the time you place an order.
2. Too new to Sezzle. The longer you use Sezzle, the better your chances of getting approved. Usually, they’re less restrictive after the first six weeks.
3. Outstanding balance(s). The amount you owe on previous orders and the number of open orders on your account both impact your chances of being approved by Sezzle. Paying off your outstanding balances can improve your chances of getting approved.
4. Order value. Reducing the total cost of your order, or splitting it into two or three smaller transactions, can improve your chances of getting approved.
5. Payments linked to your account. Adding another debit or credit card to your Sezzle account helps us understand your repayment ability, which can help get you approved.

Your first 25% installment begins on the purchase date. This will be clearly communicated at the time of your purchase. Subsequent payments will occur every two (2) weeks, and your repayment is complete after six (6) weeks.

When a refund is issued, they first will cancel or reduce any unpaid installments, beginning with the final installment. If the refund amount is greater than all unpaid installments, a refund will be sent to the shopper's original payment method. Your refunds usually post back to their original payment method within 3 to 10 business days as soon as it is processed by UniWigs. If you experience any further delay, we recommend you to contact Sezzle directly.

Full Refunds

Example:A full refund is issued on a $100 order. The shopper has only paid one installment of $25. The shopper's other three installments ($75 total) will be canceled, and $25 will be credited to their original payment method.

Partial Refunds

Example 1:A $75 refund is issued on a $100 order. The shopper has only paid one installment of $25. The shopper's other three installments will be canceled - as those installments equal $75, no refund will be credited to the original payment method.

Example 2:A $95 refund is issued on a $100 order. The shopper has only paid one installment of $25. The shopper's other three installments will be canceled - but as those installments only equal $75, a $20 refund will be credited to the original payment method.

For more questions with Sezzle, please click the link below and learn more: https://shopper-help.sezzle.com/hc/en-us

Here are the payment methods that we accept on our website:

A 10% state sales tax will be collected on all orders made to California. These collected taxes are mandated by the local state governments. UniWigs in no way benefits from this and directly pays the amount collected to the state.

All prices listed on the website are in U.S. dollars.

For international orders, the bank that has issued your credit/debit card determines the exact exchange rate that you will be charged. The amount taken from the original funding source is returned in full when refunded by the seller.

Please note we cannot be held responsible for any discrepancies caused by exchange rate fluctuations.

At checkout, please make sure that all of your personal information matches the exact information (name, address, etc) associated with your credit card. If some information doesn't match, the transaction will not go through, as we have a very secure payment process. If you are unsure, please call your credit card company to verify the information you have on file.

You can also try going through the regular checkout or PayPal checkout as a payment option. If the problem persists, please e-mail us at [email protected] Kindly note, our online checkout system does not allow for payments to be split into two cards.

If the problem persists, please e-mail us at [email protected]

No card information is ever saved at UniWigs and it remains the private property of the cardholder at all times before, during, and after the product purchase. All transactions are processed through secure forms of payment which are used by millions of people daily and are heavily encrypted third-party payment processors. We take many active steps to ensure the absolute safety of your credit card and personal information.

Your order will be suspended if the billing address is different from your shipping address. These pending transactions will be held for further verification by our customer service team within 72hrs after you place the order. Please make sure that you enter the correct billing address and contact information as it appears on your bank or credit card statement. Make sure to also enter the correct shipping address (street number and name, city, state, and zip code) as we are not liable for packages that are sent to the wrong address when the address information is not entered correctly. If our customer service team cannot get you through in the verification process, your order will be canceled and refunded automatically in 3-4 business days.

Yes ,we offer $20 off every $100 spent and a free giftset on your very first order ! The coupon can only be applied to your first order with UniWigs and it will expire 7 days after you receive it. Please kindly be known that the first-order discount can not be applied to the clrearance items and custom orders.

UniWigs provide a wholesale price and service, please send your request product SKU quantity to [email protected],com and our customer service team will quote you the wholesale price.

UniWigs appreciate the support from our customers, especially those loyalty customers. See our loyalty program below for more information, you all deserve to be rewarded.

https://www.uniwigs.com/content/46-unimember-club

UniWigs welcome any specialist to make a purchase on our website. We are totally open to collaborate with stylists to achieve a win-win. Please send an email to [email protected] if you are interested.

Store credits are issued by UniWigs to our customers who choose store credits as the method to receive their refunds.

They can be used as cash on the UniWigs website when checking out and they will not expire.

You can only get store credits when you choose store credits as the method to receive your refund.

You can simply pay the order by your store credits when check out like this:

Yes. Store credits can be used together with discounts or loyalty points on the UniWigs website.

1. Ways to Earn. You can earn loyalty points by activities on our website like purchasing, following our social media, referring, etc. But you can only get store credits when you choose store credits as the method to receive your refund.
2. Expiration. Loyalty points will expire automatically in 365 days from the date they are credited. However, store credits are valid permanently.
3. Shipping Fee and Tax Coverage. When you redeem the loyalty points at checkout to save more, shipping fee and tax cannot be waived. But when you place an order with your store credits, shipping fee and tax might be waived if you have enough credits.

A Gift Voucher is a promotional voucher that either has a dollar value or percentage off. If you're holding a gift voucher, it's usually because you have received it as some kind of promotion. These vouchers are for single use only and can never be exchanged for cash. The voucher is surrendered at the time of purchase, and cannot be refunded in any form. Usually, a Gift Voucher will have a shorter Expiry Date.

Store credits are treated like cash. They are a refund option on your return order or exchange difference and they never expire and easy to apply.

A Promotion Code is to be used online and will usually result in an offer of a percentage discount, free shipping, or a price reduction. Promotion Codes are single-use only and not redeemable for cash. Promotion Codes will have a very short expiry date.

Loyalty points are loyalty reward points for those customers who are keeping supporting us. Loyalty points can be used as money on UniWigs.com and it is very easy to get, you can get loyalty points by following us on Social media, placing an order, refer a friend or writing a review, etc. Check here if you would like to know more. The validity period of all loyalty points is 365 days, and then they will expire automatically. And loyalty points cannot be transferred into cash. 

Customs is a governmental agency responsible for regulating the shipments entering a specific country or region. All shipments being sent to or from a region must clear Customs first. It is always the buyer's responsibility to clear customs and pay the relevant Customs duties. We do not add taxes, VAT, duty, or any other hidden charges.

Check more from our shipping policy

A. Every dollar spent at UniWigs.com will generate One loyalty point. For example, if your order payment is $99.89, you will obtain 99 loyalty points.

B. You can also gain loyalty points by posting a product review:

1. For text reviews, you will get 200 loyalty points.
2. If you leave both a text review and photos, we will offer you 500 loyalty points.

C. If you are not satisfied with your purchase, (within 10 days and if the product is still in its original condition), we will offer a loyalty points refund in FULL amount (Customers are responsible for shipping cost).

See our loyalty points policy for more details

Please return the order within 30 days after it is delivered otherwise your return will be rejected.

We allow one free exchange on all eligible products within 30 days from the date the order is delivered. Please see our return policy above for eligible products criteria.

Please contact our customer service if you would like to make an exchange on your order.

If you would like to exchange your order a second time, there is a 5% restocking fee.

If the exchange item(s) costs more than your first order, we will contact you to obtain the payment difference for the additional amount. Any exchange balance will be refunded to your original payment method.

Your exchange can only be processed after we have received your return.

Hair color options on our website are as accurate as possible. However, it must be noted that on-screen representations do not give necessarily represent the color precisely due to variable monitor calibrations. Additionally, the computer or device you use may have an impact on how colors appear. For example, Apple products tend to make colors appear slightly warmer.

Yes, to reward our loyalty customer, UniWigs has update our Uni-Customer Program. Please check more details from the link below :

https://www.uniwigs.com/content/46-unimember-club

For wigs

See our video below which will assist you with choosing the right size wig

For toppers

Watch the video below for how to choose the right size topper

Watch the video below for our explanation on our 5 different cap constructions.

When not in use, always store your wig on a mannequin or wig stand to maintain its shape.

Frequency of cleaning will depend on your environment, lifestyle and amount of perspiration. Suggested guidelines for cleaning are after 10 to 14 days of wear. To clean and condition your wig, follow the manufacturer's instructions that come with your wig.

SYNTHETIC PRODUCTS

Only shampoos, conditioners, hair sprays and other styling accessories designed specifically for synthetic wigs should be used to take care of synthetic hair products. After shampooing and conditioning, make sure to rinse your wig thoroughly in mild water. Always use a soft towel to carefully blot dry (do not scrub). Allow your wig to dry naturally overnight on a wig stand.

Watch the video below for how to wash a synthetic hair product:

HUMAN HAIR PRODUCTS

Special products should also be used on human hair wigs because the hair in human hair wigs has been processed several times and is vulnerable to damage. Any high-quality shampoo formulated for processed hair may be used, however, we strongly recommend you use the products made especially for wigs to protect your investment.

Watch the video below for how to wash a human hair product:

Hair length = the length of each strand of hair from roots to the tips.

Overall length = hair length from the crown to the ends.

*All the lengths indicated on our website is the hair length of each strand of hair from roots to the tips instead of overall length.

Here is the right way to measure hair length:

How does the length difference come out?

The base is not flat, and the hair follows the contours of your head. Even though all the hairs are ventilated at about 14" in length, when you wear the system the hairs fall in a naturally layered effect. This mimics your growing hair.

Any section of hair will measure 14" (except for the 3"- 4" returns). However, when the hair is on your head the hair can fall freely, the areas underneath will appear longer than the hairs on top (even though they aren't) and you will see the look of layers.

The amount of layering you see will depend on the size of the base on your system. Due to the natural layering effect and the shorter returns at the top of the system, the ends will appear less dense, and can even be wispy, if you don't have enough growing hair behind the lengths of the system to fill in the gaps at the ends.

Correct Hair Density = Most Natural Appearance.

Hair density refers to how thick the hair is. The hair density that you order is really based on personal choice and what looks best on you. Most women achieve a natural appearance with light to medium or medium density; however, your choice will depend on your styling preferences and individual profile.

Know the density of your naturally grown hair:

It is important to know the density of your naturally growing hair in order to effectively choose a hair system flawlessly matching your own one.

Age is also a factor determining an effective hair system:

Age is another crucial factor helping you to choose the correct hair density. To be more specific; say you are a young man, a thicker (medium) type of hair density will suit you more than an old man who will look better in lighter hair density.

Hair Style also plays a vital role in choosing an effective hair density:

Hair styles contribute in giving your hair a natural and real look. Thick hair suits a layered style. Thinner hair density suits bouncy curls to make it look fuller and thicker.

We do not recommend this. It can put too much stress on the hair and create unmanageable tangles. As well as this, pool chemicals and salt can damage the hair and affect color.

You can curl or straighten the human hair products just like your own hair. However, just like our own hair, the less heat you use the better.

NOT ALL SYNTHETIC FIBERS ARE HEAT FRIENDLY. You cannot use any heat on Kanekalon fibers because it can cause irreparable damage to the fiber. Heat-friendly synthetic fiber can withstand a low heat. Heat-friendly fibers should be curled or straightened with a heating tool that is 90-140°C.