Hi, how can we help you ?
Here you will find frequently asked questions about our products and website.
TOP 5 FAQS
What’s your return & exchange policy?
If you are not completely satisfied with your purchase, we offer a hassle-free return and exchange policy. Please see our guideline below for details.
To better our customer shopping experience, we have refined our return and exchange policies. If you are not satisfied with your purchase, you can return it for up to 30 days after delivery.
Where are you located and do you have a local store that I can visit?
UniWigs is a US based wig brand, with offices and warehouses situated in both Los Angeles and Asia. At this current moment in time we do not have a physical store for our customers to visit. We will update customers as soon as this becomes available.
If you have any queries, you can call us at 833-902-4156 or send us an email at [email protected].
How to wash human hair and synthetic fiber?
Before you wash, make sure you carefully detangle the hair using a wide tooth comb. Rinse from hair root to the tips in lukewarm water. Or immerse the piece in lukewarm water Wash the piece with mild shampoo
Smooth the shampoo from root to the hair tips section by section. DO NOT twist or rub. Gently rinse the piece from root to tips in lukewarm water.
Squeeze excess water. DO NOT wring the hair.
Apply leave-in conditioner from the mid-shaft to the ends(avoid the roots or knots) and leave in for a few minutes.
Cleanse the piece in lukewarm water and comb the hair with your fingers to keep the hair in the same direction
Gently squeeze excess water. DO NOT rub or wring.
Lightly blot hair with a towel DO NOT twist or wring
Secure your hair topper on a Wig Head and part the hair as you want. Then blow dry the hair.
Before you wash, make sure you carefully detangle the hair using a wide tooth comb.
Immerse your wig in lukewarm water(86℉-95℉) with wig shampoo and allow it to soak for a few minutes.
Then rinse gently from roots to ends. Do not rub or twist as this can lead to tangling.
Apply leave-in conditioner from the mid-shaft to the ends (avoid the roots or knots) and leave in for a few minutes.
Let lukewarm water flow in the same direction of the hair to avoid tangling and rinse thoroughly.
Gently blot excess water with your hand or a towel. Do not twist or brush.
Gently shake the wig to regain its style and air dry on a folding wig stand.
Never try to comb hair when wet
Never place a wet wig on a Styrofoam head or a blockhead which can stretch the wig cap Avoid exposure to high heat or fire.
Can I place custom order on UniWigs?
Yes, you can place a custom order on UniWigs, please check the instructions below on how to make a custom order.
You can check our website for the item you would like to purchase, to find the perfect base size, or construction base you like. If you cannot find any, please save some pictures for reference.
Send your requests for color, length, density, base size or item SKU, cap construction and any photos if you want a custom color to [email protected], and they will provide a quote for you.
If the color you are going to customized is complicated, we have more options.
Simply cut or collect around 2g of your hair sample
and mail it back to us:
UniWigs, 18305 E Valley Blvd, Ste C La Puente, CA 91744
We have a professional colorist who can match the color of your sample to your order.
If you would like to confirm your color for the custom order, you can purchase a color ring from our website, and the color ring can be returned and will be reimbursed to you once you place the order on UniWigs.
Can I bleach and dye the hair products by myself?
Yes, human hair products are dyeable. You can dye the hair to a darker color. White, Platinum Blonde and light grey hair are the best colors to use if you want to dye to a darker color. Wash the wig to remove any styling products and then let it dry for a few days before beginning to dye it.
If you want to bleach our human hair products at home, be warned that you can only bleach our Natural Black color. All other colors we have cannot be bleached. This is something wigs have in common with human hair, it damages the wig if hair bleach is applied to it just as it damages regular hair.
Synthetic hair products cannot be dyed with regular hair dye. We strongly do not recommend you dye a synthetic hair product since it may cause irreparable damage.
OTHER HELP QUESTIONS
HOW TO VIDEOS
Welcome to UniWigs Audio help center! We are here to help you solve any problems when purchasing your desired hair products.
If you worry about how to use or how to maintain the products, please check the following tips.