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Hi, how can we help you ?

Here you will find frequently asked questions about our products and website.

TOP 5 FAQS

What’s your return & exchange policy?

If you are not completely satisfied with your purchase, we offer a hassle-free return and exchange policy. Please see our guideline below for details.

  1. We allow a one-time free exchange and a total three times exchange for each order.
  2. All refunds are subject to a 15% re-stocking fee, but $0.00 restocking fee for choosing store credit refund for your return. Store credit can be combined with any coupon code for future orders.
  3. Custom and clearance items are not acceptable for return.

Learn more about our return policy here.

How do you choose your first hair topper as a beginner?

Watch this video about how to choose your first hair topper as a beginner, contact us ([email protected]) if you still have any queries.

Can I place custom order on UniWigs?

Yes, you can place a custom order on UniWigs, please check the instructions below on how to make a custom order.

You can check our website for the item you would like to purchase, to find the perfect base size, or construction base you like. If you cannot find any, please save some pictures for reference.

Send your requests for color, length, density, base size or item SKU, cap construction and any photos if you want a custom color to [email protected], and they will provide a quote for you.

If the color you are going to customized is complicated, we have more options.

COLOR SAMPLE

Simply cut or collect around 2g of your hair sample

COLOR SAMPLE

and mail it back to us:

UniWigs, 18305 E Valley Blvd, Ste C La Puente, CA 91744

We have a professional colorist who can match the color of your sample to your order.

COLOR RING

If you would like to confirm your color for the custom order, you can purchase a color ring from our website, and the color ring can be returned and will be reimbursed to you once you place the order on UniWigs.

SHOP COLOR RINGS

When will I receive my items after I place an order?

The duration depends on the production time and the destination country. Most of our products have a production time which has been stated in red font on the product page, please pay attention to it when you place your order.

For our express shipping, If the package cannot be delivered on time due to war, flood, typhoon, storm, earthquake, severe weather conditions, or any other situation which cannot be foreseen or avoided, the delay will be beyond our control.

Can I bleach and dye the hair products by myself?

Yes, human hair products are dyeable. You can dye the hair to a darker color. White, Platinum Blonde and light grey hair are the best colors to use if you want to dye to a darker color. Wash the wig to remove any styling products and then let it dry for a few days before beginning to dye it.

If you want to bleach our human hair products at home, be warned that you can only bleach our Natural Black color. All other colors we have cannot be bleached. This is something wigs have in common with human hair, it damages the wig if hair bleach is applied to it just as it damages regular hair.

Synthetic hair products cannot be dyed with regular hair dye. We strongly do not recommend you dye a synthetic hair product since it may cause irreparable damage.

OTHER HELP QUESTIONS

ABOUT HAIR PRODUCTS

What are the shorter hairs on the topper?

Firstly, the shorter hairs on your topper are not damaged hair or breakage, they are called the “hair return” which is necessary in the wig production process.

Watch this video for more information on the hair return and how to blend it in the topper:

Why does my synthetic wig have a matted root, is it a defective product?

We get a lot of variations of this question, usually along the lines of "Why does my new wig look so ratty?" What people are referring to is called permatease. Permatease is the short, wiry or crimped hair fibers used in a standard cap construction to provide lift and movement to the hair. While it does provide shape and volume, it can occasionally show through at the crown or parting area, appearing to look "ratty".

When used appropriately, permatease contributes to the wig’s shape and style without being overly noticeable. It may alarm a new wig-wearer, but it is not a flaw in the wig, and it is put there intentionally. Without permatease, a standard wig wouldn’t have any of the life or movement shown in photos. However, if too much permatease is used it can distract from the look of the wig and become more prominent with wear.

For more information, see this video below

What is the difference between human hair and synthetic fiber?

1) BURN FOR SMELL AND ASHES.

Choose a small strand of hair and burn it. If the hair is 100% human, it will smell like a barbecue and the ashes can be twisted into powder; if not, it will smell like plastic and the ashes will stay as a caking.

2) THE PRICE.

That is very obvious: with the same style and length, Human hair wigs are much more expensive than synthetic ones. Therefore, if your human hair wig is relatively cheap, you may need to consider whether it is blended with synthetic fiber or if the hair that was collected is of a healthy quality.

3) THE ABILITY TO STAND HEAT

Use a flat iron to heat the hair. If the hair can be heated at 220 degrees without turning into a paste, it is real human hair. A small strand of hair will be enough for the test.

What is the difference between heat resistant and Kanekalon synthetic fiber?

UniWigs heat friendly wigs are made from heat-resistant synthetic fibers that allow you to curl, blow dry, flat iron and use hot rollers on your wigs. Although please note that they can only be heated to 90-140°C

For Kanekalon fiber wigs, you should try to avoid all heat sources. Heat will damage the synthetic fibers of the Kanekalon wig as they will become singed and partially melted.

Don’t dye synthetic wigs. It is strongly recommended to ask a professional hairdresser to trim, shape or thin out the wig.

What's the difference between remy human hair and virgin remy human hair?

REMY HAIR

Remy or Remi is not a brand name. Remy hair is un-damaged, healthy hair. Remy hair is shinier, softer, and has a longer lifespan than non-Remy hair. Non-Remy has been chemically processed (typically for texture or color) before the hair was collected.

Remy hair strands can be processed by coloring or other treatments, although the hair could get damaged or parts even destroyed. Remy hair is not as good as virgin hair, thus remy human hair wigs are cheaper than virgin remy hair.

VIRGIN REMY HAIR

The best type of Remy hair is virgin, also called "cuticle" hair. When hair is harvested from a donor, the cuticles remain intact to protect the hair from damage.

Virgin hair is hair that has never been processed or treated with ANY kind of chemicals. The hair is in its natural state with its cuticles running in the same direction and is fully intact. You can bleach, dye and process Virgin hair just as you would do to your own hair.

The texture of virgin hair is generally straight, wavy or curly. However, any hair that has been chemically processed for texture, for example yaki, body wave or curls is no longer virgin.

UNIWIGS REMY HUMAN HAIR WIGS

UniWigs Remy human hair wigs are properly processed to style any wigs at the customers demand, without any over-processing or without the use of unhealthy hair that has fallen from heads like some unprincipled manufacturers. Therefore, any products labeled as "Remy human hair" on www.uniwigs.com, are not "virgin Remy hair products" however, we ensure they are of meticulously high quality.

What’s the difference between a topper and a wig?

About orders

How do I cancel my order?

There is no fee for cancellations on orders placed within 24 hours.

Any cancellation for orders placed on our website over 24 hours will incur a 15% handling fee.

Please contact our customer service ([email protected] )if you want to cancel your order.

How do I change my shipping address?

If you wish to change the shipping address after placing an order, please contact our Customer Service team at [email protected] or call us on 626-810-2938 as soon as possible during the order processing stage.

If the package has not been dispatched yet, we will be able to ship to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.

What is the production time?

Production time ≠ Transportation time.

Please pay attention to the production time noted in red font under the quantity box on the product page. Production time is only an estimated period. Since most of the products are hand-made, the delivery date is not a guaranteed date.

UniWigs sincerely appreciate your understanding and patience.

How do I make change on my order?

There is no fee for making a change on orders placed within 24 hours.

Any changes for orders placed on our website over 24 hours will incur a 15% handling fee.

Please contact our customer service ([email protected]) if you want to make change on your order.

When will I receive my items after I place an order?

The duration depends on the products production time and the destination country. Most of our products have an estimated production time which is in red font on the product page.

For our express shipping, if the package cannot be delivered on time due to war, flood, typhoon, storm, earthquake, severe weather conditions, or any other situation which cannot be foreseen or avoided, the delay will be beyond our control.

Do you ship worldwide?

We ship to most countries, although currently India and African countries are beyond our shipping because of the clearance problem. Our international shipping cost is $29.89. Any extra tax or clearance costs will be paid by the customer. We appreciate your understanding on this.

Where are you located?

UniWigs is a US company, and we own warehouses and offices in both California and Asia. If you have any more queries, you can call us on 626-810-2938 or send us an email to [email protected]

When will I receive my items after I place an order?

The duration depends on the production time and the destination country. Most of our products have a production time which has been stated in red font on the product page, please pay attention to it when you place your order.

For our express shipping, If the package cannot be delivered on time due to war, flood, typhoon, storm, earthquake, severe weather conditions, or any other situation which cannot be foreseen or avoided, the delay will be beyond our control.

Do you do express shipping for international orders?

We are so sorry that we don’t have express shipping for international orders. The approximate shipping time for international orders is 10-14 business days. We appreciate your patience.

Will I be updated when the order is shipped?

We will send an email to you once the order has been shipped along with your orders tracking number.

About Prices and payment

Why can't I add the item to cart?/ Why is my cart still empty when I add it?

This might be a system glitch. Would you please try the below methods and see how it works?

1.Clear the cookies or browsing history

2.Change to another browser or device

If you still cannot add it to cart, please contact our customer service for help: [email protected]

What methods of payment do you accept?

PayPal is the only payment method we have right now, but you can also pay with your credit card or debit card.

Check the guide screenshot below:

paypal

Why did I get charged extra when I checked out?

A 9.5% state sales tax will be collected on all orders made to California. These collected taxes are mandated by the local state governments. UniWigs in no way benefits from this and directly pays the amount collected to the state.

What currency are the prices on your website listed as?

All prices listed on the website are in U.S. dollars.

For international orders, the bank that has issued your credit/debit card determines the exact exchange rate that you will be charged. The amount taken from the original funding source is returned in full when refunded by the seller.

Please note we cannot be held responsible for any discrepancies caused by exchange rate fluctuations.

Why is my payment not going through?

At checkout, please make sure that all your personal information matches the exact information (name, address, etc) associated with your credit card. If the information doesn't match, the transaction will not go through, as we have a very secure payment process. If you are still unsure, please call your credit card company to verify the information they have on file.

If the problem persists, please e-mail us at [email protected]

About Discounts and Specials

Can I get a discount as a first-time customer?

Yes, we offer $15 discount for new customers, and if there is a bigger discount when you place the order, you can save this discount for future purchases.

What is your wholesale price?

UniWigs provide a wholesale price and service, please send your request product SKU quantity to [email protected],com and our customer service team will quote you the wholesale price.

What is your loyalty program?

UniWigs appreciate the support from our customers, especially those loyalty customers. See our loyalty program below for more information, you all deserve to be rewarded.

https://www.uniwigs.com/content/46-unimember-club

Do UniWigs offer a special discount for licensed stylists?

UniWigs welcome any specialist to make a purchase on our website. We are totally open to collaborate with stylists to achieve a win-win. Please send an email to [email protected] if you are interested.

About Policies

If Customs duties are incurred, who is responsible for them?

Customs is a governmental agency responsible for regulating the shipments entering a specific country or region. All shipments being sent to or from a region must clear Customs first. It is always the buyer's responsibility to clear customs and pay the relevant Customs duties. We do not add taxes, VAT, duty, or any other hidden charges.

Check more from our shipping policy

How do you get loyalty points? What is your loyalty points policy?

A. Every dollar spent at UniWigs.com will generate One loyalty point. For example, if your order payment is $99.89, you will obtain 99 loyalty points.

B. You can also gain loyalty points by posting a product review:

  1. For text reviews, you will get 200 loyalty points.
  2. For photo reviews, you will get 500 loyalty points.
  3. If you leave both a text review and photos, we will offer you 1000 loyalty points.

C. If you are not satisfied with your purchase, (within 10 days and if the product is still in its original condition), we will offer a loyalty points refund in FULL amount (Customers are responsible for shipping cost).

See our loyalty points policy for more details

What if I passed the return date?

The RMA slip MUST be applied within 10 days of the date you received the package otherwise your return will be rejected.

Can I return the exchanged order?

At UniWigs, we allow a one-time free exchange and a total of three times exchange for each order.

The second-time exchange will charge for a shipping fee plus a 15% restocking fee.

The third-time exchange will charge for the shipping fee plus a 30% restocking fee.

If the exchange item(s) costs more, we will contact you to obtain the payment for the additional amount.

If the exchange item(s) costs less, the difference will be applied as loyalty points towards your next purchase.

Once one exchange order is completed, returns for a refund will not be accepted.

Check more details from our return &exchange policy

About color difference (wigs)

Hair color options on our website are as accurate as possible. However, it must be noted that on-screen representations do not give necessarily represent the color precisely due to variable monitor calibrations. Additionally, the computer or device you use may have an impact on how colors appear. For example, Apple products tend to make colors appear slightly warmer.

Do you have special benefit for loyalty customer?

Yes, to reward our loyalty customer, UniWigs has update our Uni-Customer Program. Please check more details from the link below :

https://www.uniwigs.com/content/46-unimember-club

How to tutorials and care instructions

How do I know what size to get?

For wigs

See our video below which will assist you with choosing the right size wig

For toppers

Watch the video below for how to choose the right size topper

How do I decide from a lace front cap, a full lace cap or a glueless full lace cap?

Watch the video below for our explanation on our 5 different cap constructions.

How do I care for human hair products and synthetic products?

When not in use, always store your wig on a mannequin or wig stand to maintain its shape.

Frequency of cleaning will depend on your environment, lifestyle and amount of perspiration. Suggested guidelines for cleaning are after 10 to 14 days of wear. To clean and condition your wig, follow the manufacturer's instructions that come with your wig.

SYNTHETIC PRODUCTS

Only shampoos, conditioners, hair sprays and other styling accessories designed specifically for synthetic wigs should be used to take care of synthetic hair products. After shampooing and conditioning, make sure to rinse your wig thoroughly in mild water. Always use a soft towel to carefully blot dry (do not scrub). Allow your wig to dry naturally overnight on a wig stand.

Watch the video below for how to wash a synthetic hair product:

HUMAN HAIR PRODUCTS

Special products should also be used on human hair wigs because the hair in human hair wigs has been processed several times and is vulnerable to damage. Any high-quality shampoo formulated for processed hair may be used, however, we strongly recommend you use the products made especially for wigs to protect your investment.

Watch the video below for how to wash a human hair product:

How to measure hair length?

Hair length = the length of each strand of hair from roots to the tips.

Overall length = hair length from the crown to the ends.

*All the lengths indicated on our website is the hair length of each strand of hair from roots to the tips instead of overall length.

Here is the right way to measure hair length:

How does the length difference come out?

The base is not flat, and the hair follows the contours of your head. Even though all the hairs are ventilated at about 14" in length, when you wear the system the hairs fall in a naturally layered effect. This mimics your growing hair.

Any section of hair will measure 14" (except for the 3"- 4" returns). However, when the hair is on your head the hair can fall freely, the areas underneath will appear longer than the hairs on top (even though they aren't) and you will see the look of layers.

The amount of layering you see will depend on the size of the base on your system. Due to the natural layering effect and the shorter returns at the top of the system, the ends will appear less dense, and can even be wispy, if you don't have enough growing hair behind the lengths of the system to fill in the gaps at the ends.

How do you choose the right hair density?

Correct Hair Density = Most Natural Appearance.

Hair density refers to how thick the hair is. The hair density that you order is really based on personal choice and what looks best on you. Most women achieve a natural appearance with light to medium or medium density; however, your choice will depend on your styling preferences and individual profile.

Extra light 50% This has too thin density
Light 80% It is extra light density. Here, when the hair is parted it shows the scalp, making your hair look unreal.
Light to medium 100% This hair density is like the above one, when the hair is parted it shows the scalp. But this hair best suits the 65+ women.
Medium 130% It is the regular hair density. Nowadays on-trend in the wig market.
Medium to heavy 150% This is the normal density ideally suited for women in their 20’s, 30’s, and even 40’s.
Heavy 180% This density is a too heavy one. It suits a special type of thick wigs
Extra heavy 200% We do not recommend this density.

Know the density of your naturally grown hair:

It is important to know the density of your naturally growing hair in order to effectively choose a hair system flawlessly matching your own one.

Age is also a factor determining an effective hair system:

Age is another crucial factor helping you to choose the correct hair density. To be more specific; say you are a young man, a thicker (medium) type of hair density will suit you more than an old man who will look better in lighter hair density.

Hair Style also plays a vital role in choosing an effective hair density:

Hair styles contribute in giving your hair a natural and real look. Thick hair suits a layered style. Thinner hair density suits bouncy curls to make it look fuller and thicker.

Can I swim or shower with the hair product?

We do not recommend this. It can put too much stress on the hair and create unmanageable tangles. As well as this, pool chemicals and salt can damage the hair and affect color.

Can I curl or straighten the hair?

You can curl or straighten the human hair products just like your own hair. However, just like our own hair, the less heat you use the better.

NOT ALL SYNTHETIC FIBERS ARE HEAT FRIENDLY. You cannot use any heat on Kanekalon fibers because it can cause irreparable damage to the fiber. Heat-friendly synthetic fiber can withstand a low heat. Heat-friendly fibers should be curled or straightened with a heating tool that is 90-140°C.

HOW TO VIDEOS

Welcome to UniWigs Audio help center! We are here to help you solve any problems when purchasing your desired hair products.

If you worry about how to use or how to maintain the products, please check the following tips.

    • How to wear

      How to wear

    • How to Make the Obvious Hair Part

      How to choose the right size

    • How to Make the Obvious Hair Part

      How tp style a human hair

    • How to Make the Obvious Hair Part

      How to change the parting line

    • How to Make the Obvious Hair Part

      How to cut the frontal lace

    • How to Have a Natural Hair Parting

      How to make the human hair wig more natural

    • How To Correctly Comb Your Wigs

      How to sew on elastic bang

    • About UniWigs New Generation Flip In Hair Extensions

      How to wash

    • How to identify real human hair Product || Human Hair VS Synthetic Hair

      How to wear

    • How to identify real human hair Product || Human Hair VS Synthetic Hair

      How to braid

    • how to choose the celebrity color wig

      How to wash synthetic wig

    • What is lace front wig?

      How to straighten the synthetic wig

    • How To Choose A Wig with Right Density

      How to cut the frontal lace

    • Apply wigs: How to find the size?

      How to wear La vivid synthetic wig

    • How to care the curl hair product

      How to cut the lace

    • Why There is a Hole on The Lace?

      How to tweeze the part line

    • How to Solve Shedding Problem

      How to sew on clips

    • How to care sythentic hair product

      How to lay flat the topper

    • How to care sythentic hair product

      How to wash topper

    • Quick & Easy Tapered Curly Fro Look On A Lacewig

      How to wear flip-in extension

    • Quick & Easy Tapered Curly Fro Look On A Lacewig

      How to replace wire

    • Purple to pink dye with uniwigs human hair wig

      How to apply clip-in extensions

    • How to tweeze & natural looking Widow's peak hairline tutorial

      How to dye human hair extension

    • How To Secure Your Wig 5 Ways

      How to apply tape in extension