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Hi, how can we help you ?

Here you will find frequently asked questions about our products and website.

TOP 5 FAQS

OTHER HELP QUESTIONS

ABOUT HAIR PRODUCTS

  • What materials are used in UniWigs products?

    For more detailed information, please refer to our [Guide for Beginners]

  • Why does the straight human hair product turn out slightly wavy after washing?

    Sometimes, our straight human hair products may have some beautiful waves after washing and this only because all of our human hair products are made of 100% natural human hair. All hair is sourced from a variety of Asian countries in some of which people there are born with naturally wavy hair. To ensure the best hair quality, our factory chooses not to process the wavy hair into silky straight chemically but leave it in a natural wave instead. If you prefer straight hair, we highly recommend you to straighten it a little bit.

  • Where does your hair come from?

    All of our products are ethically sourced a variety of Asian countries and sustainably made. And all our products are produced in China.

    We only choose to work with companies where workers are satisfied and happy to be a part of the team. UniWigs facilities employ working-age staff (mostly middle-age women and men) who get a proper salary, normal working hours, weekends off, and holiday leave.

    Transparency is very important to us as a company. Therefore, please feel free to contact our customer service at [email protected] if you have any questions about our products.

  • What are the shorter hairs on the topper?

    Firstly, the shorter hairs on your topper are not damaged hair or breakage, they are called the “hair return” which is necessary in the wig production process.

    Watch this video for more information on the hair return and how to blend it in the topper:

  • Why does my synthetic wig have a matted root, is it a defective product?

    We get a lot of variations of this question, usually along the lines of "Why does my new wig look so ratty?" What people are referring to is called permatease. Permatease is the short, wiry or crimped hair fibers used in a standard cap construction to provide lift and movement to the hair. While it does provide shape and volume, it can occasionally show through at the crown or parting area, appearing to look "ratty".

    When used appropriately, permatease contributes to the wig’s shape and style without being overly noticeable. It may alarm a new wig-wearer, but it is not a flaw in the wig, and it is put there intentionally. Without permatease, a standard wig wouldn’t have any of the life or movement shown in photos. However, if too much permatease is used it can distract from the look of the wig and become more prominent with wear.

    For more information, see this video below

  • What is the difference between human hair and synthetic fiber?

    For more detailed information, please refer to our [Guide for Beginners]

  • What is the difference between heat resistant and Kanekalon synthetic fiber?

    UniWigs heat friendly wigs are made from heat-resistant synthetic fibers that allow you to curl, blow dry, flat iron and use hot rollers on your wigs. Although please note that they can be heated at 280F

    For Kanekalon fiber wigs, you should try to avoid all heat sources. Heat will damage the synthetic fibers of the Kanekalon wig as they will become singed and partially melted.

    Don’t dye synthetic wigs. It is strongly recommended to ask a professional hairdresser to trim, shape or thin out the wig.

  • What's the difference between remy human hair and virgin remy human hair?

    For more detailed information, please refer to our [Guide for Beginners]

  • What’s the difference between a topper and a wig?

    For more detailed information, please refer to our [Guide for Beginners]

  • Do you offer hair care or hair repair services?

    At UniWigs, our primary objective is to meet the diverse needs of our valued customers. We offer a comprehensive range of services tailored to various types of wigs and toppers. These services are designed to provide ongoing support beyond your initial purchase. It's important to note that our hair care services are exclusively applicable to UniWigs products. For more information and detailed service descriptions, please visit our website at Hari Car Service.

  • Can I cut the Men’s Hair Systems base sizes by myself?

    Yes. Most of the UniWigs Men’s Hair Systems are free to cut according to your demand. Please ensure the base material is lace or poly, you can freely cut, and we recommend you keep the original natural front hairline and adjust the sizes from sides and back. Please be aware the mono base and silk base are not available to be cut through. UniWigs also offers the pre-cut service, so if you have this demand, please let us know before you place the order, our skilled technicians can do this for you.

About orders

  • Shipping and Delivery

    For more details on shipping and delivery, please refer to our Shipping Policy.

  • Is and will UniWigs be open? Can I place an order still?

    Yes, we are operating business as usual, and you can still purchase your dream hair on our website.

  • How do I cancel my order?

    You can cancel the order as long as your order status is not set to “shipped”. However, all cancellations within 48 business hours will be subject to a 5% or $ 20 handling fee, whichever value is lower.

  • How do I change my shipping address?

    If you wish to change the shipping address after placing an order, please contact our Customer Service team at [email protected] or call us on 833-902-4156 as soon as possible during the order processing stage.

    If the package has not been dispatched yet, we will be able to ship to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.

  • What is the production time?

    Production time ≠ Transportation time.

    Please pay attention to the production time noted in red font under the quantity box on the product page. Production time is only an estimated period. Since most of the products are hand-made, the delivery date is not a guaranteed date.

    UniWigs sincerely appreciate your understanding and patience.

  • How do I make change on my order?

    There is no fee for making a change on orders placed within 24 hours.

    Please contact our customer service ([email protected]) if you want to make change on your order.

  • When will I receive my items after I place an order?

    The duration depends on the products production time and the destination country. Most of our products have an estimated production time which is in red font on the product page.

    For our express shipping, if the package cannot be delivered on time due to war, flood, typhoon, storm, earthquake, severe weather conditions, or any other situation which cannot be foreseen or avoided, the delay will be beyond our control.

  • Do you ship worldwide?

    Yes, we ship to most countries worldwide, however African countries are currently beyond our shipping range due to clearance issues. At UniWigs, we offer free international shipping on orders over $129. Any extra tax or clearance costs must be paid by the customer, we appreciate your understanding on this.

  • Where are you located?

    UniWigs is a US company, and we own warehouses and offices in both California and Asia. If you have any more queries, you can call us on 833-902-4156 or send us an email to [email protected]

  • Do you do express shipping for international orders?

    We are so sorry that we don’t have express shipping for international orders. The approximate shipping time for international orders is 10-14 business days. We appreciate your patience.

  • Will I be updated when the order is shipped?

    We will send an email to you once the order has been shipped along with your orders tracking number.

  • Do you have package insurance?

    We offer Route Shipping Protection at checkout to help protect against this unwanted experience. It is available for purchase for a very small fee at checkout when selecting your shipping method. Both our international and domestic customers can opt-in for Route. Customers who are protected under Route can file claims to receive a replacement or a refund back for packages that are lost in transit, arrive damaged, or are stolen. The claim filing process includes three steps and is completely self-serve and easy to do.

  • What is Route?

    Route automatically connects to everything you’ve ordered from all your favorite retailers while allowing you to visually track your packages, anytime, anywhere. Add Route Package Protection at checkout and unlock full package protection and seamless resolution for order issues.

  • How to track my order via Route?

    You can view your deliveries in the Route mobile app to get a real-time view of where all of your packages are. On the MAP screen, you can swipe through cards or zoom into the map to see where packages are in-transit. Tap on a card to open up the Order Details page. You can also see a list view of all your packages on the Orders screen. From there, you can tap on orders to see the order details which will provide info about where your order is in transit.

  • What if my order never arrives, is stolen or arrives damaged?

    When you add Route+, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.

  • How do I file a claim for my lost, stolen, or damaged order?

    If you insured your order with Route+ at checkout, you will receive a confirmation email from Route with a link to file a claim. You can also file a claim here. Make sure to have the Order ID we sent you or the Route Order ID ready to use with the claim form.

    Order issues for packages presumed to be lost by the carrier (where the status is not "delivered") must be filed no sooner than 7 days after the last tracking update for United States domestic shipments (20 days for international shipments, including Canada unless a Canadian merchant is shipping within Canada in which case the 7-day domestic shipment timeline applies) and within 30 days from the last checkpoint.

    Order issues for packages marked "delivered" yet not received are considered by Route as stolen and must be filed 5 days after “delivery date” but no longer than 15 days to ensure it was not misdelivered or easily found around the premises.

    Click to know more about Route Protection Policies.

    https://help.route.com/hc/en-us/articles/360041131194-Route-Package-Protection-Policies

  • Is Route a licensed insurance company?

    Yes. Route is a licensed insurance company with the biggest name in shipping insurance as its partner, Lloyds of London.

About Prices and payment

  • What is Sezzle and how does it work?

    Sezzle is a payment solution that gives you the freedom to buy now and pay later – with no interest! When you complete a purchase with Sezzle, they will break down the total cost of your purchase into smaller payments, spread over at least six weeks. As little as 25% is due at the time of the purchase, with the remaining amount spread out over equal installments (typically three), each two weeks apart.

    No interest or processing fees are charged to you – as long as you pay everything off on time, you only pay for what you ordered!

  • Who can use Sezzle?

    Sezzle is currently only available to customers from United States and US territories (Guam, Northern Mariana Islands, Puerto Rico, U.S. Virgin Islands) or Canada.

    You must be 18 years or older(19 years or older in Alabama)

    Have a valid U.S. mobile number and email address

    Have an active U.S. bank account.

  • Why wasn’t my purchase with Sezzle approved?

    Here are a few reasons you may have been denied:

    1. Insufficient funds. Typically, they check to make sure you have at least 25% of the total order cost available at the time you place an order.
    2. Too new to Sezzle. The longer you use Sezzle, the better your chances of getting approved. Usually, they’re less restrictive after the first six weeks.
    3. Outstanding balance(s). The amount you owe on previous orders and the number of open orders on your account both impact your chances of being approved by Sezzle. Paying off your outstanding balances can improve your chances of getting approved.
    4. Order value. Reducing the total cost of your order, or splitting it into two or three smaller transactions, can improve your chances of getting approved.
    5. Payments linked to your account. Adding another debit or credit card to your Sezzle account helps us understand your repayment ability, which can help get you approved.
  • When do I make my first payment?

    Your first 25% installment begins on the purchase date. This will be clearly communicated at the time of your purchase. Subsequent payments will occur every two (2) weeks, and your repayment is complete after six (6) weeks.

  • How are refunds handled by Sezzle?

    When a refund is issued, they first will cancel or reduce any unpaid installments, beginning with the final installment. If the refund amount is greater than all unpaid installments, a refund will be sent to the shopper's original payment method. Your refunds usually post back to their original payment method within 3 to 10 business days as soon as it is processed by UniWigs. If you experience any further delay, we recommend you to contact Sezzle directly.

    Full Refunds

    Example:A full refund is issued on a $100 order. The shopper has only paid one installment of $25. The shopper's other three installments ($75 total) will be canceled, and $25 will be credited to their original payment method.

    Partial Refunds

    Example 1:A $75 refund is issued on a $100 order. The shopper has only paid one installment of $25. The shopper's other three installments will be canceled - as those installments equal $75, no refund will be credited to the original payment method.

    Example 2:A $95 refund is issued on a $100 order. The shopper has only paid one installment of $25. The shopper's other three installments will be canceled - but as those installments only equal $75, a $20 refund will be credited to the original payment method.

    For more questions with Sezzle, please click the link below and learn more: https://shopper-help.sezzle.com/hc/en-us

  • What methods of payment do you accept?

    Here are the payment methods that we accept on our website:

    paypal

  • Why did I get charged extra when I checked out?

    A 10% state sales tax will be collected on all orders made to California. These collected taxes are mandated by the local state governments. UniWigs in no way benefits from this and directly pays the amount collected to the state.

  • What currency are the prices on your website listed as?

    All prices listed on the website are in U.S. dollars.

    For international orders, the bank that has issued your credit/debit card determines the exact exchange rate that you will be charged. The amount taken from the original funding source is returned in full when refunded by the seller.

    Please note we cannot be held responsible for any discrepancies caused by exchange rate fluctuations.

  • Why is my payment not going through?

    At checkout, please make sure that all of your personal information matches the exact information (name, address, etc) associated with your credit card. If some information doesn't match, the transaction will not go through, as we have a very secure payment process. If you are unsure, please call your credit card company to verify the information you have on file.

    You can also try going through the regular checkout or PayPal checkout as a payment option. If the problem persists, please e-mail us at [email protected]. Kindly note, our online checkout system does not allow for payments to be split into two cards.

    If the problem persists, please e-mail us at [email protected]

  • Will my credit card information be stored in your system?

    No card information is ever saved at UniWigs and it remains the private property of the cardholder at all times before, during, and after the product purchase. All transactions are processed through secure forms of payment which are used by millions of people daily and are heavily encrypted third-party payment processors. We take many active steps to ensure the absolute safety of your credit card and personal information.

  • Why is my order stated as "Pending"?

    Your order will be suspended if the billing address is different from your shipping address. These pending transactions will be held for further verification by our customer service team within 72hrs after you place the order. Please make sure that you enter the correct billing address and contact information as it appears on your bank or credit card statement. Make sure to also enter the correct shipping address (street number and name, city, state, and zip code) as we are not liable for packages that are sent to the wrong address when the address information is not entered correctly. If our customer service team cannot get you through in the verification process, your order will be canceled and refunded automatically in 3-4 business days.

About Discounts and Specials

About Policies

  • What are store credits?

    Store credits are issued by UniWigs to our customers who choose store credits as the method to receive their refunds.

    They can be used as cash on the UniWigs website when checking out and they will not expire.

  • How can I get store credits?

    You can only get store credits when you choose store credits as the method to receive your refund.

  • How do store credits work?

    You can simply pay the order by your store credits when check out like this:

  • Can I use store credits with discounts?

    Yes. Store credits can be used together with discounts or loyalty points on the UniWigs website.

  • What’s the difference between store credits and loyalty points?
    1. Ways to Earn. You can earn loyalty points by activities on our website like purchasing, following our social media, referring, etc. But you can only get store credits when you choose store credits as the method to receive your refund.
    2. Expiration. Loyalty points will expire automatically in 365 days from the date they are credited. However, store credits are valid permanently.
    3. Shipping Fee and Tax Coverage. When you redeem the loyalty points at checkout to save more, shipping fee and tax cannot be waived. But when you place an order with your store credits, shipping fee and tax might be waived if you have enough credits.
  • What is the difference between Vouchers, Store credits, Promotion code and Loyalty point?

    A Gift Voucher is a promotional voucher that either has a dollar value or percentage off. If you're holding a gift voucher, it's usually because you have received it as some kind of promotion. These vouchers are for single use only and can never be exchanged for cash. The voucher is surrendered at the time of purchase, and cannot be refunded in any form. Usually, a Gift Voucher will have a shorter Expiry Date.

    Store credits are treated like cash. They are a refund option on your return order or exchange difference and they never expire and easy to apply.

    A Promotion Code is to be used online and will usually result in an offer of a percentage discount, free shipping, or a price reduction. Promotion Codes are single-use only and not redeemable for cash. Promotion Codes will have a very short expiry date.

    Loyalty points are loyalty reward points for those customers who are keeping supporting us. Loyalty points can be used as money on UniWigs.com and it is very easy to get, you can get loyalty points by following us on Social media, placing an order, refer a friend or writing a review, etc. Check here if you would like to know more. The validity period of all loyalty points is 365 days, and then they will expire automatically. And loyalty points cannot be transferred into cash. 

  • If Customs duties are incurred, who is responsible for them?

    Customs is a governmental agency responsible for regulating the shipments entering a specific country or region. All shipments being sent to or from a region must clear Customs first. It is always the buyer's responsibility to clear customs and pay the relevant Customs duties. We do not add taxes, VAT, duty, or any other hidden charges.

    Check more from our shipping policy

  • How do you get loyalty points? What is your loyalty points policy?

    A. Every dollar spent at UniWigs.com will generate One loyalty point. For example, if your order payment is $99.89, you will obtain 99 loyalty points.

    B. You can also gain loyalty points by posting a product review:

    1. For text reviews, you will get 200 loyalty points.
    2. If you leave both a text review and photos, we will offer you 500 loyalty points.

    C. If you are not satisfied with your purchase, (within 10 days and if the product is still in its original condition), we will offer a loyalty points refund in FULL amount (Customers are responsible for shipping cost).

    See our loyalty points policy for more details

  • What if I passed the return date?

    Please return the order within 30 days after it is delivered otherwise your return will be rejected.

  • Can I return the exchanged order?

    We allow one free exchange on all eligible products within 30 days from the date the order is delivered. Please see our return policy above for eligible products criteria.

    Please contact our customer service if you would like to make an exchange on your order.

    If you would like to exchange your order a second time, there is a 5% restocking fee.

    If the exchange item(s) costs more than your first order, we will contact you to obtain the payment difference for the additional amount. Any exchange balance will be refunded to your original payment method.

    Your exchange can only be processed after we have received your return.

  • About color difference (wigs)

    Hair color options on our website are as accurate as possible. However, it must be noted that on-screen representations do not give necessarily represent the color precisely due to variable monitor calibrations. Additionally, the computer or device you use may have an impact on how colors appear. For example, Apple products tend to make colors appear slightly warmer.

  • Do you have special benefit for loyalty customer?

    Yes, to reward our loyalty customer, UniWigs has update our Uni-Customer Program. Please check more details from the link below :

    https://www.uniwigs.com/content/46-unimember-club

  • Can my wig/topper be covered by my medical insurance?

    Suppose you are experiencing temporary or permanent hair loss due to alopecia, trichotillomania, chemotherapy, or other medical conditions. In that case, you may be able to get the cost of your wig/topper covered by medical insurance!

    View more details

How to tutorials and care instructions

  • How do I know what size to get?

    For wigs

    See our video below which will assist you with choosing the right size wig

    For toppers

    Watch the video below for how to choose the right size topper

  • How do I decide from a lace front cap, a full lace cap or a glueless full lace cap?

    Watch the video below for our explanation on our 5 different cap constructions.

  • How do I care for human hair products and synthetic products?

    When not in use, always store your wig on a mannequin or wig stand to maintain its shape.

    Frequency of cleaning will depend on your environment, lifestyle and amount of perspiration. Suggested guidelines for cleaning are after 10 to 14 days of wear. To clean and condition your wig, follow the manufacturer's instructions that come with your wig.

    SYNTHETIC PRODUCTS

    Only shampoos, conditioners, hair sprays and other styling accessories designed specifically for synthetic wigs should be used to take care of synthetic hair products. After shampooing and conditioning, make sure to rinse your wig thoroughly in mild water. Always use a soft towel to carefully blot dry (do not scrub). Allow your wig to dry naturally overnight on a wig stand.

    Watch the video below for how to wash a synthetic hair product:

    HUMAN HAIR PRODUCTS

    Special products should also be used on human hair wigs because the hair in human hair wigs has been processed several times and is vulnerable to damage. Any high-quality shampoo formulated for processed hair may be used, however, we strongly recommend you use the products made especially for wigs to protect your investment.

    Watch the video below for how to wash a human hair product:

  • How to measure hair length?

    Hair length = the length of each strand of hair from roots to the tips.

    Overall length = hair length from the crown to the ends.

    *Most hair lengths indicated on our website are the overall length.

    Please refer to the following diagrams for a visual representation of hair lengths:

  • How do you choose the right hair density?

    Correct Hair Density = Most Natural Appearance.

    Hair density refers to how thick the hair is. The hair density that you order is really based on personal choice and what looks best on you. Most women achieve a natural appearance with light to medium or medium density; however, your choice will depend on your styling preferences and individual profile.

    Extra light 50% This has too thin density
    Light 80% It is extra light density. Here, when the hair is parted it shows the scalp, making your hair look unreal.
    Light to medium 100% This hair density is like the above one, when the hair is parted it shows the scalp. But this hair best suits the 65+ women.
    Medium 130% It is the regular hair density. Nowadays on-trend in the wig market.
    Medium to heavy 150% This is the normal density ideally suited for women in their 20’s, 30’s, and even 40’s.
    Heavy 180% This density is a too heavy one. It suits a special type of thick wigs
    Extra heavy 200% We do not recommend this density.

    Know the density of your naturally grown hair:

    It is important to know the density of your naturally growing hair in order to effectively choose a hair system flawlessly matching your own one.

    Age is also a factor determining an effective hair system:

    Age is another crucial factor helping you to choose the correct hair density. To be more specific; say you are a young man, a thicker (medium) type of hair density will suit you more than an old man who will look better in lighter hair density.

    Hair Style also plays a vital role in choosing an effective hair density:

    Hair styles contribute in giving your hair a natural and real look. Thick hair suits a layered style. Thinner hair density suits bouncy curls to make it look fuller and thicker.

  • Can I swim or shower with the hair product?

    We do not recommend this. It can put too much stress on the hair and create unmanageable tangles. As well as this, pool chemicals and salt can damage the hair and affect color.

  • Can I curl or straighten the hair?

    You can curl or straighten the human hair products just like your own hair. However, just like our own hair, the less heat you use the better.

    NOT ALL SYNTHETIC FIBERS ARE HEAT FRIENDLY. You cannot use any heat on Kanekalon fibers because it can cause irreparable damage to the fiber. Heat-friendly synthetic fiber can withstand a low heat. Heat-friendly fibers should be curled or straightened with a heating tool that is 90-140°C.

HOW TO VIDEOS

Welcome to UniWigs Audio help center! We are here to help you solve any problems when purchasing your desired hair products.

If you worry about how to use or how to maintain the products, please check the following tips.

    • How to wear

      How to wear

    • How to Make the Obvious Hair Part

      How to choose the right size

    • How to Make the Obvious Hair Part

      How tp style a human hair

    • How to Make the Obvious Hair Part

      How to change the parting line

    • How to Make the Obvious Hair Part

      How to cut the frontal lace

    • How to Have a Natural Hair Parting

      How to make the human hair wig more natural

    • How To Correctly Comb Your Wigs

      How to sew on elastic bang

    • About UniWigs New Generation Flip In Hair Extensions

      How to wash

    • How to identify real human hair Product || Human Hair VS Synthetic Hair

      How to wear

    • How to identify real human hair Product || Human Hair VS Synthetic Hair

      How to braid

    • how to choose the celebrity color wig

      How to wash synthetic wig

    • What is lace front wig?

      How to straighten the synthetic wig

    • How To Choose A Wig with Right Density

      How to cut the frontal lace

    • Apply wigs: How to find the size?

      How to wear La vivid synthetic wig

    • How to care the curl hair product

      How to cut the lace

    • Why There is a Hole on The Lace?

      How to tweeze the part line

    • How to Solve Shedding Problem

      How to sew on clips

    • How to care sythentic hair product

      How to lay flat the topper

    • How to care sythentic hair product

      How to wash topper

    • Quick & Easy Tapered Curly Fro Look On A Lacewig

      How to wear flip-in extension

    • Quick & Easy Tapered Curly Fro Look On A Lacewig

      How to replace wire

    • Purple to pink dye with uniwigs human hair wig

      How to apply clip-in extensions

    • How to tweeze & natural looking Widow's peak hairline tutorial

      How to dye human hair extension

    • How To Secure Your Wig 5 Ways

      How to apply tape in extension


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