For more details on shipping and delivery, please refer to our Shipping Policy.

You can cancel the order as long as your order status is not set to “shipped”. Orders cannot be canceled once they have been shipped.

If you wish to change the shipping address after placing an order, please contact our Customer Service team at support@uniwigs.com or call us on 833-902-4156 as soon as possible during the order processing stage.

If the package has not been dispatched yet, we will be able to ship to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.

Please note the processing time highlighted in red on the product page. This indicates the time required from when an order is placed until it is shipped.

Processing times vary for each product based on its specifications and can range from a few business days to several weeks, depending on inventory status and restocking times. If there are any issues with your shipping information, we will contact you within 24 hours.

You can modify or cancel your order anytime before it is marked as “shipped.” Please contact our customer service (support@uniwigs.com) if you want to make a change to your order.

The duration depends on the product's processing time and the destination country. Most of our products have a processing time which is in red font on the product page.

For our express shipping, if the package cannot be delivered on time due to war, flood, typhoon, storm, earthquake, severe weather conditions, or any other situation that cannot be foreseen or avoided, the delay will be beyond our control.

Yes, we ship to most countries worldwide, however, African countries are currently beyond our shipping range due to clearance issues. At UniWigs, we offer free shipping on all orders over $200. Any extra tax or clearance costs must be paid by the customer, we appreciate your understanding on this.

UniWigs is a US company, and we own warehouses and offices in both California and Asia. If you have any more queries, you can call us on 833-902-4156 or send us an email to support@uniwigs.com

We are so sorry that we don’t have express shipping for international orders. The approximate shipping time for international orders is 10-14 business days. We appreciate your patience.

We will send an email to you once the order has been shipped along with your orders tracking number.

We offer Route Shipping Protection at checkout to help protect against this unwanted experience. It is available for purchase for a very small fee at checkout when selecting your shipping method. Both our international and domestic customers can opt-in for Route. Customers who are protected under Route can file claims to receive a replacement or a refund back for packages that are lost in transit, arrive damaged, or are stolen. The claim filing process includes three steps and is completely self-serve and easy to do.

Route automatically connects to everything you’ve ordered from all your favorite retailers while allowing you to visually track your packages, anytime, anywhere. Add Route Package Protection at checkout and unlock full package protection and seamless resolution for order issues.

You can view your deliveries in the Route mobile app to get a real-time view of where all of your packages are. On the MAP screen, you can swipe through cards or zoom into the map to see where packages are in-transit. Tap on a card to open up the Order Details page. You can also see a list view of all your packages on the Orders screen. From there, you can tap on orders to see the order details which will provide info about where your order is in transit.

When you add Route+, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.

If you insured your order with Route+ at checkout, you will receive a confirmation email from Route with a link to file a claim. You can also file a claim here. Make sure to have the Order ID we sent you or the Route Order ID ready to use with the claim form.

Order issues for packages presumed to be lost by the carrier (where the status is not "delivered") must be filed no sooner than 7 days after the last tracking update for United States domestic shipments (20 days for international shipments, including Canada unless a Canadian merchant is shipping within Canada in which case the 7-day domestic shipment timeline applies) and within 30 days from the last checkpoint.

Order issues for packages marked "delivered" yet not received are considered by Route as stolen and must be filed 5 days after “delivery date” but no longer than 15 days to ensure it was not misdelivered or easily found around the premises.

Click to know more about Route Protection Policies.

https://help.route.com/hc/en-us/articles/360041131194-Route-Package-Protection-Policies

Yes. Route is a licensed insurance company with the biggest name in shipping insurance as its partner, Lloyds of London.

Sezzle is a payment solution that gives you the freedom to buy now and pay later – with no interest! When you complete a purchase with Sezzle, they will break down the total cost of your purchase into smaller payments, spread over at least six weeks. As little as 25% is due at the time of the purchase, with the remaining amount spread out over equal installments (typically three), each two weeks apart.

No interest or processing fees are charged to you – as long as you pay everything off on time, you only pay for what you ordered!

Sezzle is currently only available to customers from United States and US territories (Guam, Northern Mariana Islands, Puerto Rico, U.S. Virgin Islands) or Canada.

You must be 18 years or older（19 years or older in Alabama）

Have a valid U.S. mobile number and email address

Have an active U.S. bank account.

Here are a few reasons you may have been denied:

1. Insufficient funds. Typically, they check to make sure you have at least 25% of the total order cost available at the time you place an order.
2. Too new to Sezzle. The longer you use Sezzle, the better your chances of getting approved. Usually, they’re less restrictive after the first six weeks.
3. Outstanding balance(s). The amount you owe on previous orders and the number of open orders on your account both impact your chances of being approved by Sezzle. Paying off your outstanding balances can improve your chances of getting approved.
4. Order value. Reducing the total cost of your order, or splitting it into two or three smaller transactions, can improve your chances of getting approved.
5. Payments linked to your account. Adding another debit or credit card to your Sezzle account helps us understand your repayment ability, which can help get you approved.

Your first 25% installment begins on the purchase date. This will be clearly communicated at the time of your purchase. Subsequent payments will occur every two (2) weeks, and your repayment is complete after six (6) weeks.

When a refund is issued, they first will cancel or reduce any unpaid installments, beginning with the final installment. If the refund amount is greater than all unpaid installments, a refund will be sent to the shopper's original payment method. Your refunds usually post back to their original payment method within 3 to 10 business days as soon as it is processed by UniWigs. If you experience any further delay, we recommend you to contact Sezzle directly.

Full Refunds

Example:A full refund is issued on a $100 order. The shopper has only paid one installment of $25. The shopper's other three installments ($75 total) will be canceled, and $25 will be credited to their original payment method.

Partial Refunds

Example 1:A $75 refund is issued on a $100 order. The shopper has only paid one installment of $25. The shopper's other three installments will be canceled - as those installments equal $75, no refund will be credited to the original payment method.

Example 2:A $95 refund is issued on a $100 order. The shopper has only paid one installment of $25. The shopper's other three installments will be canceled - but as those installments only equal $75, a $20 refund will be credited to the original payment method.

For more questions with Sezzle, please click the link below and learn more: https://shopper-help.sezzle.com/hc/en-us

Here are the payment methods that we accept on our website:

A 10% state sales tax will be collected on all orders made to California. These collected taxes are mandated by the local state governments. UniWigs in no way benefits from this and directly pays the amount collected to the state.

All prices listed on the website are in U.S. dollars.

For international orders, the bank that has issued your credit/debit card determines the exact exchange rate that you will be charged. The amount taken from the original funding source is returned in full when refunded by the seller.

Please note we cannot be held responsible for any discrepancies caused by exchange rate fluctuations.

At checkout, please make sure that all of your personal information matches the exact information (name, address, etc) associated with your credit card. If some information doesn't match, the transaction will not go through, as we have a very secure payment process. If you are unsure, please call your credit card company to verify the information you have on file.

You can also try going through the regular checkout or PayPal checkout as a payment option. If the problem persists, please e-mail us at support@uniwigs.com. Kindly note, our online checkout system does not allow for payments to be split into two cards.

If the problem persists, please e-mail us at support@uniwigs.com

No card information is ever saved at UniWigs and it remains the private property of the cardholder at all times before, during, and after the product purchase. All transactions are processed through secure forms of payment which are used by millions of people daily and are heavily encrypted third-party payment processors. We take many active steps to ensure the absolute safety of your credit card and personal information.

Your order will be suspended if the billing address is different from your shipping address. These pending transactions will be held for further verification by our customer service team within 72hrs after you place the order. Please make sure that you enter the correct billing address and contact information as it appears on your bank or credit card statement. Make sure to also enter the correct shipping address (street number and name, city, state, and zip code) as we are not liable for packages that are sent to the wrong address when the address information is not entered correctly. If our customer service team cannot get you through in the verification process, your order will be canceled and refunded automatically in 3-4 business days.

Yes, we offer 15% off on your very first order! The code can only be applied to your first order with UniWigs and it will expire 7 days after your registration. Please kindly be known that the first-order discount can not be applied to clearance items and custom orders.

We do offer exclusive wholesale pricing for business owners and licensed stylists. To view our wholesale prices, please create a wholesale account and log into your Pro account here: https://www.uniwigs.com/tag/wholesale-log-in.

Once your account is approved, you’ll be able to access wholesale pricing and place orders directly through our website.

UniWigs appreciate the support from our customers, especially those loyalty customers. See our loyalty program below for more information, you all deserve to be rewarded.

https://www.uniwigs.com/content/46-unimember-club

Store credits are issued by UniWigs to our customers who choose store credits as the method to receive their refunds.

They can be used as cash on the UniWigs website when checking out and they will not expire.

You can only get store credits when you choose store credits as the method to receive your refund.

You can simply pay the order by your store credits when check out like this:

Yes. Store credits can be used together with discounts or loyalty points on the UniWigs website.

1. Ways to Earn:
   You can earn loyalty points by engaging in various activities on our website, such as making purchases, following us on social media, or referring friends. Store credits, however, are only earned when you choose store credits as the method to receive a refund.
2. Expiration:
   Loyalty points expire 365 days after they are credited. In contrast, store credits do not expire and remain valid indefinitely.
3. Usage Limitation:
   Loyalty points can be used to cover up to 10% of the product’s value on each order. They cannot be applied to shipping fees or taxes. Store credits, on the other hand, can be used without limitation and may cover the full cost of an order, including the product price, shipping fees, and taxes, if you have enough credits.

A Gift Voucher is a promotional voucher that either has a dollar value or percentage off. If you're holding a gift voucher, it's usually because you have received it as some kind of promotion. These vouchers are for single use only and can never be exchanged for cash. The voucher is surrendered at the time of purchase, and cannot be refunded in any form. Usually, a Gift Voucher will have a shorter Expiry Date.

Store credits are treated like cash. They are a refund option on your return order or exchange difference and they never expire and easy to apply.

A Promotion Code is to be used online and will usually result in an offer of a percentage discount, free shipping, or a price reduction. Promotion Codes are single-use only and not redeemable for cash. Promotion Codes will have a very short expiry date.

Loyalty points are loyalty reward points for those customers who are keeping supporting us. Loyalty points can be used as money on UniWigs.com and it is very easy to get, you can get loyalty points by following us on Social media, placing an order, refer a friend or writing a review, etc. Check here if you would like to know more. Loyalty points you have earned before this year will expire at the end of this year. And loyalty points cannot be transferred into cash. 

Customs is a governmental agency responsible for regulating the shipments entering a specific country or region. All shipments being sent to or from a region must clear Customs first. It is always the buyer's responsibility to clear customs and pay the relevant Customs duties. We do not add taxes, VAT, duty, or any other hidden charges.

Check more from our shipping policy

A. Every dollar spent at UniWigs.com will generate One loyalty point. For example, if your order payment is $99.89, you will obtain 99 loyalty points.

B. You can also gain loyalty points by posting a product review:

1. For text reviews, you will get 200 loyalty points.
2. If you leave both a text review and photos, we will offer you 500 loyalty points.

C. If you are not satisfied with your purchase, (within 10 days and if the product is still in its original condition), we will offer a loyalty points refund in FULL amount (Customers are responsible for shipping cost).

See our loyalty points policy for more details

We gladly accept returns of eligible products within 7 days from the delivery date. To be eligible, you must initiate the return within 7 days and provide a valid tracking number within 14 days. The item must arrive back at our warehouse no later than the 21st day after delivery. Items must be in their original condition and packaging. Any ineligible returns will be returned at your expense.

Hair color options on our website are as accurate as possible. However, it must be noted that on-screen representations do not give necessarily represent the color precisely due to variable monitor calibrations. Additionally, the computer or device you use may have an impact on how colors appear. For example, Apple products tend to make colors appear slightly warmer.

Yes, to reward our loyalty customer, UniWigs has update our Uni-Customer Program. Please check more details from the link below :

https://www.uniwigs.com/content/46-unimember-club

Suppose you are experiencing temporary or permanent hair loss due to alopecia, trichotillomania, chemotherapy, or other medical conditions. In that case, you may be able to get the cost of your wig/topper covered by medical insurance!

View more details

For wigs

See our video below which will assist you with choosing the right size wig

For toppers

Watch the video below for how to choose the right size topper

Watch the video below for our explanation on our 5 different cap constructions.

When not in use, always store your wig on a mannequin or wig stand to maintain its shape.

Frequency of cleaning will depend on your environment, lifestyle and amount of perspiration. Suggested guidelines for cleaning are after 10 to 14 days of wear. To clean and condition your wig, follow the manufacturer's instructions that come with your wig.

SYNTHETIC PRODUCTS

Only shampoos, conditioners, hair sprays and other styling accessories designed specifically for synthetic wigs should be used to take care of synthetic hair products. After shampooing and conditioning, make sure to rinse your wig thoroughly in mild water. Always use a soft towel to carefully blot dry (do not scrub). Allow your wig to dry naturally overnight on a wig stand.

Watch the video below for how to wash a synthetic hair product:

HUMAN HAIR PRODUCTS

Special products should also be used on human hair wigs because the hair in human hair wigs has been processed several times and is vulnerable to damage. Any high-quality shampoo formulated for processed hair may be used, however, we strongly recommend you use the products made especially for wigs to protect your investment.

Watch the video below for how to wash a human hair product:

Hair length = the length of each strand of hair from roots to the tips.

Overall length = hair length from the crown to the ends.

*Most hair lengths indicated on our website are the overall length.

Please refer to the following diagrams for a visual representation of hair lengths:

Correct Hair Density = Most Natural Appearance.

Hair density refers to how thick the hair is. The hair density that you order is really based on personal choice and what looks best on you. Most women achieve a natural appearance with light to medium or medium density; however, your choice will depend on your styling preferences and individual profile.

Know the density of your naturally grown hair:

It is important to know the density of your naturally growing hair in order to effectively choose a hair system flawlessly matching your own one.

Age is also a factor determining an effective hair system:

Age is another crucial factor helping you to choose the correct hair density. To be more specific; say you are a young man, a thicker (medium) type of hair density will suit you more than an old man who will look better in lighter hair density.

Hair Style also plays a vital role in choosing an effective hair density:

Hair styles contribute in giving your hair a natural and real look. Thick hair suits a layered style. Thinner hair density suits bouncy curls to make it look fuller and thicker.

We do not recommend this. It can put too much stress on the hair and create unmanageable tangles. As well as this, pool chemicals and salt can damage the hair and affect color.

You can curl or straighten the human hair products just like your own hair. However, just like our own hair, the less heat you use the better.

NOT ALL SYNTHETIC FIBERS ARE HEAT FRIENDLY. You cannot use any heat on Kanekalon fibers because it can cause irreparable damage to the fiber. Heat-friendly synthetic fiber can withstand a low heat. Heat-friendly fibers should be curled or straightened with a heating tool that is 90-140°C.