Hi, how can we help you ?
Here you will find frequently asked questions about our products and website.
TOP 5 FAQS
What’s your return & exchange policy?
If you are not completely satisfied with your purchase, we offer a hassle-free return and exchange policy. Please see our guideline below for details.
To better our customer shopping experience, we have refined our return and exchange policies. If you are not satisfied with your purchase, you can return it for up to 30 days after delivery.
Where are you located and do you have a local store that I can visit?
UniWigs is a US based wig brand, with offices and warehouses situated in both Los Angeles and Asia. At this current moment in time we do not have a physical store for our customers to visit. We will update customers as soon as this becomes available.
If you have any queries, you can call us at 833-902-4156 or send us an email at [email protected].
How to wash human hair and synthetic fiber?
Before you wash, make sure you carefully detangle the hair using a wide tooth comb. Rinse from hair root to the tips in lukewarm water. Or immerse the piece in lukewarm water Wash the piece with mild shampoo
Smooth the shampoo from root to the hair tips section by section. DO NOT twist or rub. Gently rinse the piece from root to tips in lukewarm water.
Squeeze excess water. DO NOT wring the hair.
Apply leave-in conditioner from the mid-shaft to the ends(avoid the roots or knots) and leave in for a few minutes.
Cleanse the piece in lukewarm water and comb the hair with your fingers to keep the hair in the same direction
Gently squeeze excess water. DO NOT rub or wring.
Lightly blot hair with a towel DO NOT twist or wring
Secure your hair topper on a Wig Head and part the hair as you want. Then blow dry the hair.
Before you wash, make sure you carefully detangle the hair using a wide tooth comb.
Immerse your wig in lukewarm water(86℉-95℉) with wig shampoo and allow it to soak for a few minutes.
Then rinse gently from roots to ends. Do not rub or twist as this can lead to tangling.
Apply leave-in conditioner from the mid-shaft to the ends (avoid the roots or knots) and leave in for a few minutes.
Let lukewarm water flow in the same direction of the hair to avoid tangling and rinse thoroughly.
Gently blot excess water with your hand or a towel. Do not twist or brush.
Gently shake the wig to regain its style and air dry on a folding wig stand.
Never try to comb hair when wet
Never place a wet wig on a Styrofoam head or a blockhead which can stretch the wig cap Avoid exposure to high heat or fire.
Can I place custom order on UniWigs?
Yes, you can place a custom order on UniWigs, please check the instructions below on how to make a custom order.
You can check our website for the item you would like to purchase, to find the perfect base size, or construction base you like. If you cannot find any, please save some pictures for reference.
Send your requests for color, length, density, base size or item SKU, cap construction and any photos if you want a custom color to [email protected], and they will provide a quote for you.
If the color you are going to customized is complicated, we have more options.
Simply cut or collect around 2g of your hair sample
and mail it back to us:
UniWigs, 18305 E Valley Blvd, Ste C La Puente, CA 91744
We have a professional colorist who can match the color of your sample to your order.
If you would like to confirm your color for the custom order, you can purchase a color ring from our website, and the color ring can be returned and will be reimbursed to you once you place the order on UniWigs.
SHOP COLOR RINGS
Can I bleach and dye the hair products by myself?
Yes, human hair products are dyeable. You can dye the hair to a darker color. White, Platinum Blonde and light grey hair are the best colors to use if you want to dye to a darker color. Wash the wig to remove any styling products and then let it dry for a few days before beginning to dye it.
If you want to bleach our human hair products at home, be warned that you can only bleach our Natural Black color. All other colors we have cannot be bleached. This is something wigs have in common with human hair, it damages the wig if hair bleach is applied to it just as it damages regular hair.
Synthetic hair products cannot be dyed with regular hair dye. We strongly do not recommend you dye a synthetic hair product since it may cause irreparable damage.
OTHER HELP QUESTIONS
ABOUT HAIR PRODUCTS
Are UniWigs Hair Systems made of 100% human hair?
Normally, most of our hair pieces are made of 100% human hair (including Indian human hair, Chinese hair and European hair), chemical treatment or non-chemical treatment and even virgin hair are all available. For less percent gray colors, the synthetic fiber will be a better choice. We also accept custom order with 100% synthetic fiber, so it can be depend on your requirements.
Can you repair my existing hair system, even though it was purchased somewhere else?
If it is repairable, of course we will. Firstly, we need you to send us your hair system by mail or send the hair piece condition pictures by email to [email protected] , we will check out whether it is repairable. If yes, we will quote you a price, which depends on its condition. Kindly remind you that this service may take certain time so please ensure you have other hair systems available for use.
Can i cut the Hair Systems base sizes by myself?
Yes. Most of the UniWigs Hair Systems are free to cut according to your demand. Please ensure the base material is lace or poly, you can freely cut, and we recommend you to keep the original natural front hairline and adjust the sizes from sides and back. Please be aware the mono base and silk base are not available to be cut through. UniWigs also offer the pre-cut service, so if you have this demand, please let us know before you place the order, our skilled technicians can do this for you.
Why does the straight human hair product turn out slightly wavy after washing?
Sometimes, our straight human hair products may have some beautiful waves after washing and this only because all of our human hair products are made of 100% natural human hair. All hair is sourced from a variety of Asian countries in some of which people there are born with naturally wavy hair. To ensure the best hair quality, our factory chooses not to process the wavy hair into silky straight chemically but leave it in a natural wave instead. If you prefer straight hair, we highly recommend you to straighten it a little bit.
Where does your hair come from?
All of our products are ethically sourced a variety of Asian countries and sustainably made. And all our products are produced in China.
We only choose to work with companies where workers are satisfied and happy to be a part of the team. UniWigs facilities employ working-age staff (mostly middle-age women and men) who get a proper salary, normal working hours, weekends off, and holiday leave.
Transparency is very important to us as a company. Therefore, please feel free to contact our customer service at [email protected] if you have any questions about our products.
What are the shorter hairs on the topper?
Firstly, the shorter hairs on your topper are not damaged hair or breakage, they are called the “hair return” which is necessary in the wig production process.
Watch this video for more information on the hair return and how to blend it in the topper:
Why does my synthetic wig have a matted root, is it a defective product?
We get a lot of variations of this question, usually along the lines of "Why does my new wig look so ratty?" What people are referring to is called permatease. Permatease is the short, wiry or crimped hair fibers used in a standard cap construction to provide lift and movement to the hair. While it does provide shape and volume, it can occasionally show through at the crown or parting area, appearing to look "ratty".
When used appropriately, permatease contributes to the wig’s shape and style without being overly noticeable. It may alarm a new wig-wearer, but it is not a flaw in the wig, and it is put there intentionally. Without permatease, a standard wig wouldn’t have any of the life or movement shown in photos. However, if too much permatease is used it can distract from the look of the wig and become more prominent with wear.
For more information, see this video below
What is the difference between human hair and synthetic fiber?
1) BURN FOR SMELL AND ASHES.
Choose a small strand of hair and burn it. If the hair is 100% human, it will smell like a barbecue and the ashes can be twisted into powder; if not, it will smell like plastic and the ashes will stay as a caking.
2) THE PRICE.
That is very obvious: with the same style and length, Human hair wigs are much more expensive than synthetic ones. Therefore, if your human hair wig is relatively cheap, you may need to consider whether it is blended with synthetic fiber or if the hair that was collected is of a healthy quality.
3) THE ABILITY TO STAND HEAT
Use a flat iron to heat the hair. If the hair can be heated at 220 degrees without turning into a paste, it is real human hair. A small strand of hair will be enough for the test.
What is the difference between heat resistant and Kanekalon synthetic fiber?
UniWigs heat friendly wigs are made from heat-resistant synthetic fibers that allow you to curl, blow dry, flat iron and use hot rollers on your wigs. Although please note that they can be heated at 280F
For Kanekalon fiber wigs, you should try to avoid all heat sources. Heat will damage the synthetic fibers of the Kanekalon wig as they will become singed and partially melted.
Don’t dye synthetic wigs. It is strongly recommended to ask a professional hairdresser to trim, shape or thin out the wig.
What's the difference between remy human hair and virgin remy human hair?
Remy or Remi is not a brand name. Remy hair is un-damaged, healthy hair. Remy hair is shinier, softer, and has a longer lifespan than non-Remy hair. Non-Remy has been chemically processed (typically for texture or color) before the hair was collected.
Remy hair strands can be processed by coloring or other treatments, although the hair could get damaged or parts even destroyed. Remy hair is not as good as virgin hair, thus remy human hair wigs are cheaper than virgin remy hair.
VIRGIN REMY HAIR
The best type of Remy hair is virgin, also called "cuticle" hair. When hair is harvested from a donor, the cuticles remain intact to protect the hair from damage.
Virgin hair is hair that has never been processed or treated with ANY kind of chemicals. The hair is in its natural state with its cuticles running in the same direction and is fully intact. You can bleach, dye and process Virgin hair just as you would do to your own hair.
The texture of virgin hair is generally straight, wavy or curly. However, any hair that has been chemically processed for texture, for example yaki, body wave or curls is no longer virgin.
UNIWIGS REMY HUMAN HAIR WIGS
UniWigs Remy human hair wigs are properly processed to style any wigs at the customers demand, without any over-processing or without the use of unhealthy hair that has fallen from heads like some unprincipled manufacturers. Therefore, any products labeled as "Remy human hair" on www.uniwigs.com, are not "virgin Remy hair products" however, we ensure they are of meticulously high quality.
What’s the difference between a topper and a wig?
Will the order get delayed due to the Coronavirus? How long would that be?
All our products with the exception of our silk-base products are still available on our website and will be shipped out on time.
Is and will UniWigs be open? Can I place an order still?
Yes, we are operating business as usual, and you can still purchase your dream hair on our website.
How do I cancel my order?
You can cancel the order as long as your order status is not set to “shipped”. However, all cancellations within 48 business hours will be subject to a 5% or $ 20 handling fee, whichever value is lower.
How do I change my shipping address?
If you wish to change the shipping address after placing an order, please contact our Customer Service team at [email protected] or call us on 833-902-4156 as soon as possible during the order processing stage.
If the package has not been dispatched yet, we will be able to ship to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.
What is the production time?
Production time ≠ Transportation time.
Please pay attention to the production time noted in red font under the quantity box on the product page. Production time is only an estimated period. Since most of the products are hand-made, the delivery date is not a guaranteed date.
UniWigs sincerely appreciate your understanding and patience.
How do I make change on my order?
There is no fee for making a change on orders placed within 24 hours.
Please contact our customer service ([email protected]) if you want to make change on your order.
When will I receive my items after I place an order?
The duration depends on the products production time and the destination country. Most of our products have an estimated production time which is in red font on the product page.
For our express shipping, if the package cannot be delivered on time due to war, flood, typhoon, storm, earthquake, severe weather conditions, or any other situation which cannot be foreseen or avoided, the delay will be beyond our control.
Do you ship worldwide?
Yes, we ship to most countries worldwide, however African countries are currently beyond our shipping range due to clearance issues. At UniWigs, we offer free international shipping on orders over $129. Any extra tax or clearance costs must be paid by the customer, we appreciate your understanding on this.
Where are you located?
UniWigs is a US company, and we own warehouses and offices in both California and Asia. If you have any more queries, you can call us on 833-902-4156 or send us an email to [email protected]
Do you do express shipping for international orders?
We are so sorry that we don’t have express shipping for international orders. The approximate shipping time for international orders is 10-14 business days. We appreciate your patience.
Will I be updated when the order is shipped?
We will send an email to you once the order has been shipped along with your orders tracking number.
Do you have package insurance?
We offer Route Shipping Protection at checkout to help protect against this unwanted experience. It is available for purchase for a very small fee at checkout when selecting your shipping method. Both our international and domestic customers can opt-in for Route. Customers who are protected under Route can file claims to receive a replacement or a refund back for packages that are lost in transit, arrive damaged, or are stolen. The claim filing process includes three steps and is completely self-serve and easy to do.
What is Route?
Route automatically connects to everything you’ve ordered from all your favorite retailers while allowing you to visually track your packages, anytime, anywhere. Add Route Package Protection at checkout and unlock full package protection and seamless resolution for order issues.
How to track my order via Route?
You can view your deliveries in the Route mobile app to get a real-time view of where all of your packages are. On the MAP screen, you can swipe through cards or zoom into the map to see where packages are in-transit. Tap on a card to open up the Order Details page. You can also see a list view of all your packages on the Orders screen. From there, you can tap on orders to see the order details which will provide info about where your order is in transit.
What if my order never arrives, is stolen or arrives damaged?
When you add Route+, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.
How do I file a claim for my lost, stolen, or damaged order?
If you insured your order with Route+ at checkout, you will receive a confirmation email from Route with a link to file a claim. You can also file a claim here. Make sure to have the Order ID we sent you or the Route Order ID ready to use with the claim form.
Order issues for packages presumed to be lost by the carrier (where the status is not "delivered") must be filed no sooner than 7 days after the last tracking update for United States domestic shipments (20 days for international shipments, including Canada unless a Canadian merchant is shipping within Canada in which case the 7-day domestic shipment timeline applies) and within 30 days from the last checkpoint.
Order issues for packages marked "delivered" yet not received are considered by Route as stolen and must be filed 5 days after “delivery date” but no longer than 15 days to ensure it was not misdelivered or easily found around the premises.
Click to know more about Route Protection Policies.
Is Route a licensed insurance company?
Yes. Route is a licensed insurance company with the biggest name in shipping insurance as its partner, Lloyds of London.
About Prices and payment
What is Sezzle and how does it work?
Sezzle is a payment solution that gives you the freedom to buy now and pay later – with no interest! When you complete a purchase with Sezzle, they will break down the total cost of your purchase into smaller payments, spread over at least six weeks. As little as 25% is due at the time of the purchase, with the remaining amount spread out over equal installments (typically three), each two weeks apart.
No interest or processing fees are charged to you – as long as you pay everything off on time, you only pay for what you ordered!
Who can use Sezzle?
Sezzle is currently only available to customers from United States and US territories (Guam, Northern Mariana Islands, Puerto Rico, U.S. Virgin Islands) or Canada.
You must be 18 years or older（19 years or older in Alabama）
Have a valid U.S. mobile number and email address
Have an active U.S. bank account.
Why wasn’t my purchase with Sezzle approved?
Here are a few reasons you may have been denied:
- Insufficient funds. Typically, they check to make sure you have at least 25% of the total order cost available at the time you place an order.
- Too new to Sezzle. The longer you use Sezzle, the better your chances of getting approved. Usually, they’re less restrictive after the first six weeks.
- Outstanding balance(s). The amount you owe on previous orders and the number of open orders on your account both impact your chances of being approved by Sezzle. Paying off your outstanding balances can improve your chances of getting approved.
- Order value. Reducing the total cost of your order, or splitting it into two or three smaller transactions, can improve your chances of getting approved.
- Payments linked to your account. Adding another debit or credit card to your Sezzle account helps us understand your repayment ability, which can help get you approved.
When do I make my first payment?
Your first 25% installment begins on the purchase date. This will be clearly communicated at the time of your purchase. Subsequent payments will occur every two (2) weeks, and your repayment is complete after six (6) weeks.
How are refunds handled by Sezzle?
When a refund is issued, they first will cancel or reduce any unpaid installments, beginning with the final installment. If the refund amount is greater than all unpaid installments, a refund will be sent to the shopper's original payment method. Your refunds usually post back to their original payment method within 3 to 10 business days as soon as it is processed by UniWigs. If you experience any further delay, we recommend you to contact Sezzle directly.
Example:A full refund is issued on a $100 order. The shopper has only paid one installment of $25. The shopper's other three installments ($75 total) will be canceled, and $25 will be credited to their original payment method.
Example 1:A $75 refund is issued on a $100 order. The shopper has only paid one installment of $25. The shopper's other three installments will be canceled - as those installments equal $75, no refund will be credited to the original payment method.
Example 2:A $95 refund is issued on a $100 order. The shopper has only paid one installment of $25. The shopper's other three installments will be canceled - but as those installments only equal $75, a $20 refund will be credited to the original payment method.
For more questions with Sezzle, please click the link below and learn more: https://shopper-help.sezzle.com/hc/en-us
What methods of payment do you accept?
Here are the payment methods that we accept on our website:
Why did I get charged extra when I checked out?
A 10% state sales tax will be collected on all orders made to California. These collected taxes are mandated by the local state governments. UniWigs in no way benefits from this and directly pays the amount collected to the state.
What currency are the prices on your website listed as?
All prices listed on the website are in U.S. dollars.
For international orders, the bank that has issued your credit/debit card determines the exact exchange rate that you will be charged. The amount taken from the original funding source is returned in full when refunded by the seller.
Please note we cannot be held responsible for any discrepancies caused by exchange rate fluctuations.
Why is my payment not going through?
At checkout, please make sure that all of your personal information matches the exact information (name, address, etc) associated with your credit card. If some information doesn't match, the transaction will not go through, as we have a very secure payment process. If you are unsure, please call your credit card company to verify the information you have on file.
You can also try going through the regular checkout or PayPal checkout as a payment option. If the problem persists, please e-mail us at [email protected] Kindly note, our online checkout system does not allow for payments to be split into two cards.
If the problem persists, please e-mail us at [email protected]
Will my credit card information be stored in your system?
No card information is ever saved at UniWigs and it remains the private property of the cardholder at all times before, during, and after the product purchase. All transactions are processed through secure forms of payment which are used by millions of people daily and are heavily encrypted third-party payment processors. We take many active steps to ensure the absolute safety of your credit card and personal information.
Why is my order stated as "Pending"?
Your order will be suspended if the billing address is different from your shipping address. These pending transactions will be held for further verification by our customer service team within 72hrs after you place the order. Please make sure that you enter the correct billing address and contact information as it appears on your bank or credit card statement. Make sure to also enter the correct shipping address (street number and name, city, state, and zip code) as we are not liable for packages that are sent to the wrong address when the address information is not entered correctly. If our customer service team cannot get you through in the verification process, your order will be canceled and refunded automatically in 3-4 business days.
About Discounts and Specials
Can I get a discount as a first-time customer?
Yes, we offer 15% off on your very first order! The code can only be applied to your first order with UniWigs and it will expire 7 days after your registration. Please kindly be known that the first-order discount can not be applied to clearance items and custom orders.
What is your wholesale price?
UniWigs provide a wholesale price and service, please send your request product SKU quantity to [email protected],com and our customer service team will quote you the wholesale price.
What is your loyalty program?
UniWigs appreciate the support from our customers, especially those loyalty customers. See our loyalty program below for more information, you all deserve to be rewarded.
Do UniWigs offer a special discount for licensed stylists?
UniWigs welcome any specialist to make a purchase on our website. We are totally open to collaborate with stylists to achieve a win-win. Please send an email to [email protected] if you are interested.
What are store credits?
Store credits are issued by UniWigs to our customers who choose store credits as the method to receive their refunds.
They can be used as cash on the UniWigs website when checking out and they will not expire.
How can I get store credits?
You can only get store credits when you choose store credits as the method to receive your refund.
How do store credits work?
You can simply pay the order by your store credits when check out like this:
Can I use store credits with discounts?
Yes. Store credits can be used together with discounts or loyalty points on the UniWigs website.
What’s the difference between store credits and loyalty points?
- Ways to Earn. You can earn loyalty points by activities on our website like purchasing, following our social media, referring, etc. But you can only get store credits when you choose store credits as the method to receive your refund.
- Expiration. Loyalty points will expire automatically in 365 days from the date they are credited. However, store credits are valid permanently.
- Shipping Fee and Tax Coverage. When you redeem the loyalty points at checkout to save more, shipping fee and tax cannot be waived. But when you place an order with your store credits, shipping fee and tax might be waived if you have enough credits.
What is the difference between Vouchers, Store credits, Promotion code and Loyalty point?
A Gift Voucher is a promotional voucher that either has a dollar value or percentage off. If you're holding a gift voucher, it's usually because you have received it as some kind of promotion. These vouchers are for single use only and can never be exchanged for cash. The voucher is surrendered at the time of purchase, and cannot be refunded in any form. Usually, a Gift Voucher will have a shorter Expiry Date.
Store credits are treated like cash. They are a refund option on your return order or exchange difference and they never expire and easy to apply.
A Promotion Code is to be used online and will usually result in an offer of a percentage discount, free shipping, or a price reduction. Promotion Codes are single-use only and not redeemable for cash. Promotion Codes will have a very short expiry date.
Loyalty points are loyalty reward points for those customers who are keeping supporting us. Loyalty points can be used as money on UniWigs.com and it is very easy to get, you can get loyalty points by following us on Social media, placing an order, refer a friend or writing a review, etc. Check here if you would like to know more. The validity period of all loyalty points is 365 days, and then they will expire automatically. And loyalty points cannot be transferred into cash.
If Customs duties are incurred, who is responsible for them?
Customs is a governmental agency responsible for regulating the shipments entering a specific country or region. All shipments being sent to or from a region must clear Customs first. It is always the buyer's responsibility to clear customs and pay the relevant Customs duties. We do not add taxes, VAT, duty, or any other hidden charges.
Check more from our shipping policy
How do you get loyalty points? What is your loyalty points policy?
A. Every dollar spent at UniWigs.com will generate One loyalty point. For example, if your order payment is $99.89, you will obtain 99 loyalty points.
B. You can also gain loyalty points by posting a product review:
- For text reviews, you will get 200 loyalty points.
- If you leave both a text review and photos, we will offer you 500 loyalty points.
C. If you are not satisfied with your purchase, (within 10 days and if the product is still in its original condition), we will offer a loyalty points refund in FULL amount (Customers are responsible for shipping cost).
See our loyalty points policy for more details
What if I passed the return date?
Please return the order within 30 days after it is delivered otherwise your return will be rejected.
Can I return the exchanged order?
We allow one free exchange on all eligible products within 30 days from the date the order is delivered. Please see our return policy above for eligible products criteria.
Please contact our customer service if you would like to make an exchange on your order.
If you would like to exchange your order a second time, there is a 5% restocking fee.
If the exchange item(s) costs more than your first order, we will contact you to obtain the payment difference for the additional amount. Any exchange balance will be refunded to your original payment method.
Your exchange can only be processed after we have received your return.
About color difference (wigs)
Hair color options on our website are as accurate as possible. However, it must be noted that on-screen representations do not give necessarily represent the color precisely due to variable monitor calibrations. Additionally, the computer or device you use may have an impact on how colors appear. For example, Apple products tend to make colors appear slightly warmer.
Do you have special benefit for loyalty customer?
Yes, to reward our loyalty customer, UniWigs has update our Uni-Customer Program. Please check more details from the link below :
How to tutorials and care instructions
How do I know what size to get?
See our video below which will assist you with choosing the right size wig
Watch the video below for how to choose the right size topper
How do I decide from a lace front cap, a full lace cap or a glueless full lace cap?
Watch the video below for our explanation on our 5 different cap constructions.
How do I care for human hair products and synthetic products?
When not in use, always store your wig on a mannequin or wig stand to maintain its shape.
Frequency of cleaning will depend on your environment, lifestyle and amount of perspiration. Suggested guidelines for cleaning are after 10 to 14 days of wear. To clean and condition your wig, follow the manufacturer's instructions that come with your wig.
Only shampoos, conditioners, hair sprays and other styling accessories designed specifically for synthetic wigs should be used to take care of synthetic hair products. After shampooing and conditioning, make sure to rinse your wig thoroughly in mild water. Always use a soft towel to carefully blot dry (do not scrub). Allow your wig to dry naturally overnight on a wig stand.
Watch the video below for how to wash a synthetic hair product:
HUMAN HAIR PRODUCTS
Special products should also be used on human hair wigs because the hair in human hair wigs has been processed several times and is vulnerable to damage. Any high-quality shampoo formulated for processed hair may be used, however, we strongly recommend you use the products made especially for wigs to protect your investment.
Watch the video below for how to wash a human hair product:
How to measure hair length?
Hair length = the length of each strand of hair from roots to the tips.
Overall length = hair length from the crown to the ends.
*Most hair lengths indicated on our website are the overall length.
Please refer to the following diagrams for a visual representation of hair lengths:
How do you choose the right hair density?
Correct Hair Density = Most Natural Appearance.
Hair density refers to how thick the hair is. The hair density that you order is really based on personal choice and what looks best on you. Most women achieve a natural appearance with light to medium or medium density; however, your choice will depend on your styling preferences and individual profile.
Extra light 50% This has too thin density Light 80% It is extra light density. Here, when the hair is parted it shows the scalp, making your hair look unreal. Light to medium 100% This hair density is like the above one, when the hair is parted it shows the scalp. But this hair best suits the 65+ women. Medium 130% It is the regular hair density. Nowadays on-trend in the wig market. Medium to heavy 150% This is the normal density ideally suited for women in their 20’s, 30’s, and even 40’s. Heavy 180% This density is a too heavy one. It suits a special type of thick wigs Extra heavy 200% We do not recommend this density.
Know the density of your naturally grown hair:
It is important to know the density of your naturally growing hair in order to effectively choose a hair system flawlessly matching your own one.
Age is also a factor determining an effective hair system:
Age is another crucial factor helping you to choose the correct hair density. To be more specific; say you are a young man, a thicker (medium) type of hair density will suit you more than an old man who will look better in lighter hair density.
Hair Style also plays a vital role in choosing an effective hair density:
Hair styles contribute in giving your hair a natural and real look. Thick hair suits a layered style. Thinner hair density suits bouncy curls to make it look fuller and thicker.
Can I swim or shower with the hair product?
We do not recommend this. It can put too much stress on the hair and create unmanageable tangles. As well as this, pool chemicals and salt can damage the hair and affect color.
Can I curl or straighten the hair?
You can curl or straighten the human hair products just like your own hair. However, just like our own hair, the less heat you use the better.
NOT ALL SYNTHETIC FIBERS ARE HEAT FRIENDLY. You cannot use any heat on Kanekalon fibers because it can cause irreparable damage to the fiber. Heat-friendly synthetic fiber can withstand a low heat. Heat-friendly fibers should be curled or straightened with a heating tool that is 90-140°C.
HOW TO VIDEOS
Welcome to UniWigs Audio help center! We are here to help you solve any problems when purchasing your desired hair products.
If you worry about how to use or how to maintain the products, please check the following tips.