Cancellation, RETURN & EXCHANGE POLICY
At UniWigs, we’re dedicated to helping you look and feel your best. For any issues, contact us anytime—we’ll respond within 24 business hours.
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1. ORDER CANCELLATION
To cancel an order, log in to "My Orders" and click "CANCEL ITEMS". Once we receive your cancellation request, the order will be paused while we review it.
- Orders cannot be canceled once they have been shipped.
- Custom orders are not eligible for cancellation if placed for more than 3 business days.
- Once your cancellation request is approved, we will process your refund within 3 business days. Orders canceled before shipping will receive a full refund. However, canceling a custom order within 3 business days will incur a 50% handling fee.
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2. ORDER RETURN | 7-DAY* RETURN WINDOW
We gladly accept the return of all eligible products no later than 7 days* from the delivery date. Customers need to cover the return shipping fee.
* You will have 7 days from the marked delivery date to initiate a return. You will have 14 days to provide a return tracking number showing the package is en route back to us. If a return is delivered to the warehouse beyond the 21st day from the marked delivery, it will not be eligible for return or exchange and will be returned to you at your expense.
We offer three return options for you to choose from.
Monetary Refund / Store Credit Refund / Exchange
2.1 MONETARY REFUND
- For eligible returned orders, we will issue a refund, excluding non-refundable charges such as Route shipping protection, donation contributions, original shipping fees, and a restocking fee, which ranges from $25 to $100 per item, depending on the product’s original price before any discounts or vouchers were applied. Please note that third-party service fees are also non-refundable.
Restocking Fee Breakdown:
Product List Price Restocking Fee per Returned Item ≤ $500 $25 $500 - $1000 $50 > $1000 $100 Note:
If the courier is unable to reach the recipient for delivery or customs clearance, the package will be held for a certain period (duration varies on a case-by-case basis). If the package exceeds the courier’s free holding period, it may either be returned to the sender or destroyed locally. UNIWIGS is not responsible for any costs incurred as a result.For packages destroyed locally, no refund will be issued. For packages returned to us, a $80 restocking fee will be deducted from the refund.
Please understand that UNIWIGS bears no responsibility for such situations. However, we will notify you via email as soon as we receive any updates or alerts from the courier, and we will do our best to assist you in resolving the matter promptly.
2.2 STORE CREDIT REFUND
- No restocking fee is applied.
- Store credits are issued within 3 business days of return delivery.
- Store credits do not expire and can be combined with coupons and rewards.
- You will receive an email notification once the store credits have been issued.
You can view these credits in your account under the "Credit Slips" section.
2.3 WHAT ARE ELIGIBLE PRODUCTS?
Products that:
- Are in the same condition as when you received them (unaltered, unworn, undamaged, free from styling products or odors).
- Have all original tags attached and are in their original packaging.
- Within 7 days of the order delivery date.
2.4 WHAT ARE INELIGIBLE PRODUCTS?
Products that:
- Have been altered, worn, washed, or damaged, and do not meet our quality control standards.
- Are custom orders, clearance items, final sale items, or items from the Gift Gallery.
- Arrive at our return warehouse more than 21 days after your package was delivered to you.
- Include custom hair services, which are classified as custom orders.
- Are purchased at wholesale pricing.
Note: Ineligible products will be returned to you at your expense.
2.5 WHO COVERS THE RETURN SHIPPING FEE?
Please be aware that all customers are responsible for their own shipping costs for any returns or exchanges. However, customers can purchase a discounted shipping label directly from us.
US Return Shipping Label – Discounted USPS
International Discounted Return Shipping Label – FedEx -
3. HOW TO RETURN?
1. Find the order you would like to return in "My Orders" after signing in.
2. Click on "RETURN ITEMS". Please be aware that if you cannot find the “RETURN ITEMS” button, that may mean your order is ineligible for return.
3. Fill out all the information needed for return and submit.
4. When your return request has been approved, you will see the RMA number and the return address on the website and in the email sent to you.
5. Return the product to the return address and update the tracking number online.
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4. ORDER EXCHANGE
- Before your order is shipped, You can contact us to request an exchange. Our representative will confirm the exchange details before shipment, including any price difference.
- After you receive your order, we gladly accept the exchange of all eligible products no later than 7 days from the delivery date. If you’d like to exchange it for a different product, go to "My Orders", find the order you want to exchange, and click "RETURN ITEMS." Select the exchange option to proceed. Our representative will confirm the exchange details and price difference, and process it within 3 business days after receiving the return.
- The first exchange under an order is free. However, starting from the second exchange and beyond under the same order, a $20 restocking fee will be applied per exchange.
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5. WHOLESALE RETURN POLICY
- Returns for wholesale orders are not accepted unless there are significant quality issues.
- Due to limited profit margins, we cannot accommodate returns for wholesale purchases.
- Upon receipt, please inspect your order for quality issues before making alterations (e.g., cutting the lace or dyeing the hair). Altered products cannot be returned.
- Issues reported beyond one week of delivery cannot be addressed.
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6. IMPORTANT NOTICE REGARDING FRAUDULENT/FREQUENT RETURNS
If a customer is found to engage in malicious activities such as fraudulent returns, refunds, or frequent order returns and cancellations, the platform reserves the right to:
- Impose a service fee ranging from 30% to 80% of the order value.
- Cancel pending orders.
- Restrict future purchases, including permanently banning further orders.
Specific actions will be determined based on actual circumstances, and the customer will be notified in advance.
Contact us
833-902-4156 (Mon - Fri 9 AM - 12 PM PST)
Email: support@uniwigs.com
Return Address: 13840 Magnolia Ave Chino, CA 91710
UniWigs.com reserves the right at our discretion to make changes to these policies at any time. Please check this page periodically for changes. The new policy takes effect on May 1st, 2025.
