• 1.Easy 15-Day Returns

  You can request a return within 15 days of receiving your order as long as the item is:
  ● Unworn, uncut, uncolored, and unwashed
  ● In its original condition with all tags attached
  ● Returned with original packaging

  We’re unable to accept returns for items that are:
  ● Worn, washed, cut, dyed, altered, or damaged
  ● Not in original condition or missing accessories
  ● Custom orders, clearance items, final-sale items, or Gift Gallery items
  ● Custom hair services

  If a product doesn’t meet our return requirements, we’ll be happy to send it back to you.

  How do you apply for a return?
  To return an order, log in to "My Orders" and click "RETURN ITEMS".

  

  You may choose from: Refund · Store Credit · Exchange

  

  We’ll guide you through each step to keep the process stress-free.

• 2.Quality Issue Returns (Free & Fully Covered)

  If you receive an item with a manufacturing defect or damage caused during shipment, we will take full responsibility.

  What We Cover
  ● Free return label
  ● Full refund
  ● Free replacement (your choice)

  Timeframe
  Please report the issue within 30 days of delivery.

  What We Need
  ● Photos or videos showing the concern, so our Quality Team can quickly assist.
  ● We always prioritize resolving quality-related concerns with care and urgency.

• 3.Store Credit (Best Option)

  Store Credit offers the most flexible experience:

  ● No restocking fee
  ● Free return label
  ● Issued within 3 business days of receiving the return
  ● Never expires
  ● Can be used with coupons and rewards

  If you plan to continue shopping with UniWigs, this is the easiest and most cost-friendly choice.

• 4.Refund to Original Payment Method

  Refunds follow our standard policy:

  ● A restocking fee applies
  ● Original shipping, shipping protection, donations, and third-party processing fees are non-refundable

  Restocking Fee
  (based on the product’s original price before discounts)

  Product List Price	Restocking Fee per Returned Item
  ≤ $500	$25
  $500 - $1000	$50
  > $1000	$100

  Store Credit returns do not have a restocking fee.

  Refunds will only be issued to the original form of payment. Any UNIWIGS store credit used on the order will be reissued as store credit. All refunds are subject to applicable local laws.

• 5.Return Shipping

  Customers cover the return shipping fee.
  For your convenience, we offer discounted return labels:

  ● U.S. Returns: USPS
  ● International Returns: FedEx

  If you purchased Seel Return Shipping Coverage at the time of placing your order, you will be eligible for free return shipping.

  Currently, this service is only available for domestic orders within the United States, with international expansion planned for the future.
  To use this service, simply initiate your return request and then contact [email protected] to receive your free return label.

• 6.EXCHANGE

  We are not able to accommodate exchanges. You may return your item(s) for a full store credit refund and place a new order. This return must take place within our normal 15-day return window. Refunds will be processed as soon as we receive your return.

• 7.Additional Notes (FAQ)

  These details are provided for transparency and apply only in special situations.

  What if the courier can’t reach me or customs holds the package?

  If a package is returned to us due to delivery issues or exceeded courier holding time, an $80 return handling fee applies.

  What if customs destroys the package?

  Packages destroyed by the courier or customs are not refundable.
  These rare cases help protect both the customer and the brand in international logistics.

  Notice
  We provide a service by Seel covering loss, damage, and delay when purchased at checkout. If you purchase Seel Package Protection, you will be compensated for any of the above situations.

  IMPORTANT NOTICE REGARDING FRAUDULENT/FREQUENT RETURNS
  If a customer is found to engage in malicious activities such as fraudulent returns, refunds, or frequent order returns and cancellations, the platform reserves the right to:
  ● Impose a service fee ranging from 30% to 80% of the order value.
  ● Cancel pending orders.
  ● Restrict future purchases, including permanently banning further orders.
  Specific actions will be determined based on actual circumstances, and the customer will be notified in advance.

UniWigs.com reserves the right at our discretion to make changes to these policies at any time. Please check this page periodically for changes. The new policy takes effect on May 1st, 2025.