• 1. FIRST PURCHASE ASSURANCE

  We offer FREE returns for your first purchase—no restocking fees, seriously! For subsequent purchases, please refer to the refund and exchange policy below.

• 2. ORDER CANCELLATION

  To cancel an order, log in to "My Orders" and click "CANCEL ITEMS". Once we receive your cancellation request, the order will be paused while we review it.

  1. Cancellations cannot be processed if the order has already been shipped.
  2. Custom orders are not eligible for cancellation once placed over 7 business days.
  3. Once your cancellation request is approved, we will process a full refund within 3 business days.

• 3. ORDER RETURN

  We gladly accept return of all eligible products no later than 45 days from the original ship date.

  3.1 WHAT ARE ELIGIBLE PRODUCTS?

  Products that:

  1. Are in the same condition as when you received them (unaltered, unworn, undamaged, free from styling products or odors).
  2. Have all original tags attached and are in their original packaging.
  3. Are returned within 45 days of the original ship date.

  3.2 WHAT ARE INELIGIBLE PRODUCTS?

  Products that:

  1. Are altered, worn, washed, or damaged.
  2. Are custom orders, clearance items, final sale items, or from the Gift Gallery.
  3. Include custom hair services (these are classified as custom orders).
  4. Are purchased at wholesale prices unless there are significant quality issues.

  Ineligible products will be returned to you at your expense.

  3.3 WHO COVERS THE RETURN SHIPPING FEE?

  Please be aware that all customers are responsible for their own shipping costs for any returns or exchanges. However, customers can purchase a discounted shipping label directly from us.

• 4. HOW TO RETURN?

  1. Find the order you would like to return in "My Orders" after signing in.

  2. Click on "RETURN ITEMS". Please be aware that if you cannot find the “RETURN ITEMS” button, that may mean your order is ineligible for return.

  3. Fill out all the information needed for return and submit.

  4. When your return request has been approved, you will see the RMA number and the return address on the website and in the email sent to you.

  5. Return the product to the return address and update the tracking number online.

  START YOUR RETURN HERE

• 5. REFUND & EXCHANGE POLICY (FOR ELIGIBLE PRODUCTS)

  We offer three return options for you to choose from.

  Monetary Refund / Store Credit Refund / Exchange

  5.1 MONETARY REFUND

  Refund Amount

  Amount Paid for Returned Item	Restocking Fee per Returned Item
  First Purchase	$0
  ≤ $200	$15
  $200 – $500	$30
  > $500	$40

  Note: Refused or automatically returned packages due to the recipient’s reason will be subject to an $80 restocking fee.

  Refund Processing Time

  Refunds are processed within 3-5 business days after we receive your returned item. Please allow a further 7 business days for your refund to appear in your bank account before contacting us. Please note that any delays in processing your refund back to your account may be due to your financial banking institution.

  5.2 STORE CREDIT REFUND

  1. No restocking fee is applied.
  2. Store credits are issued within 3 business days of return delivery.
  3. Store credits do not expire and can be combined with coupons and rewards.
  4. You will receive an email notification once the store credits have been issued. You can view these credits in your account under the "Credit Slips" section.

  5.3 EXCHANGE

  1. Find the order you would like to exchange in "My Orders" and click on "RETURN ITEMS." Select the exchange option to proceed.
  2. First Exchange for the Order: No handling fee.
  3. Second and Subsequent Exchanges for the Same Order: Subject to handling fees.

  Item Value	Handling Fee per Returned Item
  ≤ $200	$15
  $200 – $500	$30
  > $500	$40

  Our representative will confirm your exchange and process it within 3 business days of return delivery.

  5.4 WHY DO WE CHARGE A HANDLING OR RESTOCKING FEE?

  We strive to offer the best quality hair at a price that everyone can afford.

  To maintain our competitive prices, we have implemented handling and restocking fees. These fees help offset the costs associated with repackaging, shipping (which we cover when shipping your order), re-inspection, and labor involved in processing each return. They also account for the reduced resale value of returned items.

  We appreciate your understanding.

• 6. WHOLESALE RETURN POLICY
  1. Returns for wholesale orders are not accepted unless there are significant quality issues.
  2. Due to limited profit margins, we cannot accommodate returns for wholesale purchases.
  3. Upon receipt, please inspect your order for quality issues before making alterations (e.g., cutting the lace or dyeing the hair). Altered products cannot be returned.
  4. Issues reported beyond one week of delivery cannot be addressed.

UniWigs.com reserves the right at our discretion to make changes to these policies at any time. Please check this page periodically for changes. The new policy takes effect on January 15, 2025.