Welcome to UniWigs! Thank you for your interest in this Privacy Policy! This Privacy Policy describes our practices for collecting, using, protecting and disclosing the Personal Data we collect from you when you visit our website and use our services.

 

GENERAL INFORMATION

What law applies?
In principle, we will only use your Personal Data in accordance with the applicable data protection laws, in particular the California Consumer Privacy Act (CCPA) including its subsequent amendments from the California Privacy Rights and Enforcement Act (CPRA) (collectively “CCPA”), and the EU`s counterpart the General Data Protection Regulation (“GDPR”). 

What is Personal Data?
Personal Data is any information relating to personal or material circumstances that relates to an identified or identifiable individual. This includes, for example, your name, date of birth, e-mail address, postal address, or telephone number as well as online identifiers such as your IP address. 

What is processing?
"Processing" means any operation or set of operations which is performed upon Personal Data, whether or not by automatic means. The term is broad and covers virtually any handling of data.

Who is responsible for data processing?
The Data Controller within the meaning of the CCPA, and the GDPR is APPEARANZ INC of 13840 Magnolia Ave Chino, CA 91710 (“UniWigs”, “we”, “us”, or “our”). If you have any questions about this policy or our data protection practices, please contact us using [email protected].

What are the legal bases of processing?
In accordance with the CCPA and the GDPR, we have to have at least one of the following legal bases to process your Personal Data: 

· Consent – This is where we have asked you to provide explicit permission to process your data for a particular purpose.
· Contract – This is where we process your information to fulfill a contractual arrangement we have made with you or reply to your messages, e-mails, posts, calls, etc.
· Legitimate Interests – This is where we rely on our interests as a reason for processing, generally this is to provide you with the best products and services in the most secure and appropriate way. Of course, before relying on any of those legitimate interests we balance them against your interests and make sure they are compelling enough and will not cause any unwarranted harm.
· Legal Obligation – This is where we have a statutory or other legal obligation to process the information, such as for archiving or the investigation of crime.

 

DATA WE COLLECT AUTOMATICALLY

Log data
When you access and use our website, we collect the Personal Data that your browser automatically transmits to our server. This is technically necessary for us to display our website and to ensure its stability and security. In this sense, we collect the following data: i) the IP address of the requesting computer, ii) the Date and time of access, iii) the name and URL of the file accessed, iv) the website from which the access was made (referrer URL), v) browser used and, if applicable, the operating system of your computer as well as the name of your access provider. The legal basis is our legitimate interest.

Cookies
We use so-called cookies on our website. Cookies are pieces of information that are transmitted from our web server or third-party web servers to your web browser and stored there for later retrieval. Cookies may be small files or other types of information storage. There are different types of cookies: a) Essential Cookies. Essential cookies are cookies to provide a correct and user-friendly website; and b) Non-essential Cookies. Non-essential Cookies are any cookies that do not fall within the definition of essential cookies, such as cookies used to analyze your behavior on a website (“analytical” cookies) or cookies used to display advertisements to you (“advertising” cookies).

As set out in the CCPA and the EU`s Privacy and Electronic Communications Directive (“PECD”), we need to obtain consent for the use of Non-essential Cookies. For further information on the cookies we use, please refer to our Cookie Policy. The legal basis for processing is our legitimate interest and your consent.

Cookie consent
Our website uses a cookie consent tool “Cookiebot” from Usercentrics, to obtain your consent to the storage of cookies and to document this consent. When you enter our website, the following Personal Data is transferred to us: i) Your consent(s) or revocation of your consent(s); ii) Your IP address; iii) Information about your browser; iv) Information about your device; v) Time of your visit to our website. The basis for processing is our legitimate interest and your consent.

Economic analyses and market research
For business reasons, we analyze the data we have on web and server traffic patterns, website interactions, browsing behavior, etc. The analyses serve us alone and are not disclosed externally and are processed using anonymous analyses with summarized and or anonymized values. For this purpose, we use Google Analytics and Hotjar. The legal basis is our legitimate interest and your consent. For further information, please refer to our Cookie Policy.

Hosting
The hosting service used by us for the purpose of operating our website is Amazon Web Services (AWS). In doing so AWS processes inventory data, contact data, content data, usage data, metadata, and communication data of customers, interested parties, and visitors of our website and services, on the basis of our legitimate interests.

Links to other websites
Please note that if you use a link from our website to a third-party website, that third party may also set new cookies that are not covered by this policy. In such cases, we recommend that you read the cookie policy on the third-party website itself.

 

DATA WE COLLECT DIRECTLY

Contacting us
If you contact us, we store and process the following data from you: Name, e-mail address, telephone number as well as other Personal Data that you provide when contacting us. This data is collected and processed exclusively for the purpose of contacting you and processing your request and then deleted, provided there is no legal obligation to retain it. The legal bases for processing are the contract and our legitimate interest.

Account Registration
It is possible for you to register for an account. For this purpose, you provide your full name, business details, location, and certain business license documents. You can choose a password together with your email address, both of which will enable you to log in more easily without having to enter your data again when you make a future purchase or access our wholesaler services. We will hold your data as long as you have your account with us. The legal basis for processing is the provision or initiation of a contractual service and your consent.

Profile
As a registered user, you have the opportunity to create a user profile with just a few clicks and details and the relevant profile data you provide will be posted on your profile. Of course, you can change/correct/ update and delete the information at any time via the settings in your profile. You have choices about the information on your profile. It’s your choice whether to include sensitive information on your profile and to make that sensitive information public. Please do not post or add Personal Data to your profile that you would not want to be available. The legal basis for the processing of your Personal Data is the establishment and implementation of the user contract for the use of our website. 

Shopping with us
We process your first name, last name, e-mail address, billing, and shipping address for the delivery of your order and the data related to your contract with us to handle the contractual relationship. The legal basis for processing is the provision of a contractual service.

When making a purchase
To make a purchase, you may need to provide a valid payment method (e.g., credit card). Your payment information will be collected and processed by our authorized payment vendors Stripe, Sezzle and PayPal. We do not directly collect or store credit or debit card numbers ourselves in the ordinary course of processing transactions. The legal basis for the provision of a payment system is the establishment and implementation of a contract.

Customer support
For optimal customer support, we may store the data related to our customers in our enterprise resource planning (ERP) system. The processing bases are the establishment and implementation of a contract and our legitimate interest.

Administration, financial accounting, office organization, contact management
We process data in the context of administrative tasks as well as organization of our business, and compliance with legal obligations, such as archiving. In this regard, we process the same data that we process in the course of providing our services including your donations. The processing bases are our legal obligations and our legitimate interests.

Service Reviews
We use the rating functions of Trustpilot to constantly improve our service, we offer our customers the opportunity to rate us via an independent portal, without us being able to influence this in any way. For this purpose, some data is transmitted to Trustpilot. The integration is based on our legitimate interest, and we have no influence or control over the data collected and processed by Trustpilot.

Product Reviews
When you write a review on our products in addition to your comment and any picture or video you may upload, we will process your Name, email, and IP address for security reasons and in case the person concerned infringes the rights of third parties by posting a comment or posts illegal content. We need your email address to contact you if a third party objects to your published content as being illegal. We reserve the right to delete comments if they are objected to by third parties as unlawful.

Images and facial-related information
In certain areas of our website, we may publish your video and images, and process images and facial-related information from our service users, brand ambassadors, and customers. Images and facial-related information are used and processed solely for the purpose explicitly consented to and we do not collect, use, or store any images and facial-related information for the purpose of recognising faces outside of this purpose. The legal basis is your consent.

Testimonials
Within your testimonial, we may display certain Personal Data, and share certain details, knowledge, and insights. When you approve and submit your Testimonial to us your consent is obtained, and you have choices about the information in your Testimonial. The basis for processing is your consent.

Comments and contributions to my blog
When you leave comments on our blog, you may display certain Personal Data, share certain details, engage with others, exchange knowledge and insights, and post and view relevant content. Before publishing your comment, you are required to create an account. This is done for our security in case someone leaves unlawful content in the comments. The legal basis is our legitimate interest and your consent.

Promotional use of your data
We use your data within the legally permissible scope for marketing purposes, e.g., to draw your attention to special promotions and discount offers. In addition, we may draw your attention to comparable offers by email, e.g., we may inform you about exclusive sales, promotions, or special events. The legal basis for processing is our legitimate interest.

 

MARKETING

General
Insofar as you have given us your separate consent to process your data for marketing and advertising purposes, we are entitled to contact you for these purposes via the communication channels you have given your consent. 

You may give us your consent in a number of ways including by selecting a box on a form where we seek your permission to send you marketing information, or sometimes your consent is implied from your interactions or contractual relationship with us. Where your consent is implied, it is on the basis that you would have a reasonable expectation of receiving a marketing communication based on your interactions or contractual relationship with us.

Direct Marketing generally takes the form of email or SMS but may also include other less traditional or emerging channels. These forms of contact will be managed by us, or by our contracted service providers. Every directly addressed marketing sent or made by us or on our behalf will include a means by which you may unsubscribe or opt-out.

SMS and other Mobile Messages
We may also send promotional messages in various formats including mobile to advertise and promote our business and services and may include promotions, specials, and other marketing offers. Mobile messages may be sent using automated technology, including an autodialer, automated system, or automatic telephone dialing system. Our message frequency will vary but will not exceed 5 messages per Week (excluding appointment reminders). 

You agree that we may send you messages regarding the foregoing topics or any topic and that promotional messages and/or calls may be made or placed using different telephone numbers or shortcodes. We do not charge for mobile messages sent but you are responsible for any message and data rates imposed by your mobile provider, as standard data and message rates may apply for SMS and MMS alerts.

Opt-In
By providing your mobile phone number to us, you are voluntarily opting in and you agree to receive recurring mobile or WhatsApp messages from us at the mobile phone number associated with your opt-in. You agree that any mobile phone number you provide to us is a valid mobile phone number of which you are the owner or authorized user. If you change your mobile phone number or are no longer the owner or authorized user of the mobile phone number, you agree to promptly notify us. 

Opt-Out and Support
You may opt out at any time. If you wish to opt-out and stop receiving calls from us please tell us on the phone directly and if you no longer agree to receive mobile messages from us, reply STOP, QUIT, CANCEL, OPT-OUT, and/or UNSUBSCRIBE to any mobile message from us. You may continue to receive text messages for a short period while we process your request, and you may receive a one-time opt-out confirmation message. You understand and agree that the foregoing is the only reasonable method of opting out. For support, reply HELP to any mobile message from us. Our mobile messaging platform may not recognize requests that modify the foregoing commands, and you agree that we and our service providers will not be liable for failing to honor requests that do not comply with the requirements in these Terms. 

Changes
We may also change the telephone number or short code we use and we will notify you of any such change. You acknowledge that any requests sent to a telephone number or short code that has been changed may not be received by us and we will not be responsible for failing to honor a request sent to a telephone number or short code that has been changed. 

Affiliate Marketing
We also participate in Affiliate Marketing Programs. In general Affiliate Marketing Programs programs are designed to provide a means for website owners to earn advertising fees by advertising and linking. You will never be charged a fee through one of our affiliate links, however, you may get a discounted rate for the relevant affiliate's services and we will make a small commission. Our editorial content is not influenced by our affiliate partnerships.

 

ADVERTISING

We would like to show you interesting advertising outside of our website and use various third-party tools and cookies for this purpose. These collect and process information about your activities on our website - for example, which products you are interested in or which pages you visit. By knowing what you are looking for and how you use our website, we can adapt our advertising to your needs. And thus increase the likelihood that you will also be shown suitable and interesting advertising outside our website.

We also analyze this data to evaluate the relevance of the advertisements and to optimize the advertisements for you. Through the tools, your browser regularly establishes a connection to the server of the tool provider when you visit our website. For some tools, we have no direct influence on what data is processed by the providers. The following personal data may be processed by third-party providers i) HTTP header information (e.g., IP address, web browser, website URL, date and time); ii) measuring pixel-specific data (e.g., pixel ID and cookie ID); and iii) additional information about visits to our website (e.g., orders placed, products clicked on). The legal bases for processing are our legitimate interest and your consent in case of cookies. For further information, please refer to our Cookie Policy.

 

SOCIAL MEDIA

General
We are present on social media (currently Facebook and Instagram, YouTube (Google LLC), TikTok, X, and Pinterest) and if you contact or connect with us via social media websites, we and the relevant social media website are jointly responsible for the processing of your data and enter into a so-called joint controller agreement. The legal basis is our legitimate interest, your consent, or, in some cases, the initiation of a contract. 

When you visit our profiles and interact with us and others
When you visit our social media profiles, we, as the operator of the profile, process your actions and interactions with our profile (e.g., the content of your messages, inquiries, posts, or comments that you send to us or leave on our profile or when you like or share our posts) as well as your publicly viewable profile data (e.g., your name and profile picture). 

Which Personal Data from your profile is publicly viewable depends on your profile settings, which you can adjust yourself in the settings of your social media account.

Please take care not to transmit or share sensitive data or confidential information (e.g., application documents, bank or payment data) via social media platforms; we recommend that you use a more secure means of transmission (e.g. e-mail).

 

PRINCIPLES OF PROCESSING PERSONAL DATA

Storage and Retention
As far as necessary, we process and store your Personal Data for the duration of our business relationship, which also includes, for example, the initiation and execution of a contract.

In addition, we are subject to various storage and documentation obligations, which result from the minimum statutory retention periods in accordance with California’s Commercial Law and Fiscal Code, among others. The retention and documentation periods specified vary between two to ten years. 

Security
Our website uses SSL or TLS encryption to ensure the security of data processing and to protect the transmission of confidential content, such as orders, login data, or contact requests that you send to us. We have also implemented numerous security measures (“technical and organizational measures”) for example encryption or need-to-know access, to ensure the most complete protection of Personal Data processed through our website. 

Nevertheless, Internet-based data transmissions can always have security gaps, so absolute protection cannot be guaranteed. Databases or data sets that include Personal Data may be breached inadvertently or through wrongful intrusion. Upon becoming aware of a data breach, we will notify all affected individuals whose Personal Data may have been compromised as expeditiously as possible after which the breach was discovered.

Special Category Data
Unless specifically required when using our services and explicit consent is obtained for that service, we do not process special category data. 

Automated decision-making
Automated decision-making is the process of making a decision by automated means without any human involvement. Automated decision-making including profiling does not take place. 

Do Not Sell
We do not sell your Personal Data. 

Sharing and Disclosure
We will not disclose or otherwise distribute your Personal Data to third parties unless this is a) necessary for the performance of our services including our shipping forwarder, b) you have consented to the disclosure, c) or if we are legally obliged to do so e.g., by court order or if this is necessary to support criminal or legal investigations or other legal investigations or other legal proceedings; or proceedings at home or abroad or to fulfill our legitimate interests. 

International Transfer
We may transfer your Personal Data to other companies as necessary for the purposes described in this Privacy Policy. In order to provide adequate protection for your Personal Data when it is transferred, we have contractual arrangements regarding such transfers. We take all reasonable technical and organizational measures to protect the Personal Data we transfer.

 

YOUR RIGHTS AND PRIVILEGES

Privacy Rights
Under the CCPA and the CPRA amendment, you can exercise the following rights:

· Right to Know/Access
· Right to Delete
· Right to Opt-out of Sale
· Right to Non-Discrimination
· Right to Rectification
· Right to Limit Use and Disclosure of Sensitive Personal Information 

Further, California’s “Shine the Light” law (Civil Code Section 1798.83) requires us to respond to requests from California asking about the business’s practices related to disclosing Personal Information to third parties for the third parties’ direct marketing purposes. You may make a request about our collection and disclosure of your Personal Information using the contact details provided.

Under the GDPR, you can exercise the following rights:

· Right to information
· Right to rectification
· Right to deletion
· Right to data portability
· Right of objection
· Right to withdraw consent
· Right to complain to a supervisory authority
· Right not to be subject to a decision based solely on automated processing.

If you have any questions about the nature of the Personal Data we hold about you, or if you wish to exercise any of your rights, please contact us.

Updating your information
If you believe that the information we hold about you is inaccurate or that we are no longer entitled to use it and want to request its rectification, deletion, or object to its processing, please do so by contacting us. 

Withdrawing your consent
You can revoke the consent you have given at any time by contacting us. The legality of the data processing carried out until the revocation remains unaffected by the revocation.

Access Request
In the event that you wish to make a Data Subject Access Request, you may inform us in writing of the same. We will respond to requests regarding access and correction as soon as reasonably possible. Should we not be able to respond to your request within thirty (30) days, we will tell you why and when we will be able to respond to your request. If we are unable to provide you with any Personal Data or to make a correction requested by you, we will tell you why.

Complaint to a supervisory authority
You have the right to complain about our processing of Personal Data to a supervisory authority responsible for data protection. The competent data protection authority in California is: The California Privacy Protection Agency (CPPA), 2101 Arena Blvd, Sacramento, CA 95834, www.cppa.ca.gov We would, however, appreciate the chance to deal with your concerns before you approach the CPPA.

 

USA SPECIFIC PROVISIONS

The following applies to all users located elsewhere in the United States. While we understand and appreciate that privacy and consumer data protection laws differ as they are subject to each state's legislature and that no data protection framework similar to CCPA or GDPR exists on a federal level, we are committed to following and applying for your state relevant privacy rules and regulations. As of the day of drafting, the following other states had enacted privacy and consumer data protection laws:

· Colorado Privacy Act (“CPA”);
· Connecticut Data Privacy Act (“CTDPA”);
· Delaware Online Privacy Protection Act (“COPPA”);
· Indiana Consumer Data Protection Act (“ICDPA”);
· Iowa Consumer Data Protection Act (“ICDPA”);
· Montana Consumer Data Privacy Act (“MCDPA”);
· Oregon Consumer Privacy Act (“OCPA”);
· Tennessee Information Protection Act (“TIPA”);
· Texas Data Privacy and Security Act (“TDPSA”);
· Utah Consumer Privacy Act (“UCPA”); and
· Virginia Consumer Data Protection Act (“VCDPA”).

Further and under consideration of the similarities of the above provisions, no conflict should arise pursuing a uniform approach in granting all users in the USA the same rights and privileges as set out above. However, should ambiguity occur the most stringent provision is chosen to ensure the most comprehensive approach when it comes to protecting your Personal Data.

Further, the following also apply: 

i) COPPA (Children Online Privacy Protection Act)
When it comes to the collection of Personal Data from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online. We do not specifically market to children under the age of 13 years old.

ii) CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations. To be in accordance with CAN-SPAM, we agree to the following: If at any time you would like to unsubscribe from receiving future emails, you can email us, and we will promptly remove you from ALL correspondence.

iii) Telephone Consumer Protection Act (TCPA)
If we process your Personal Data for the purpose of sending you SMS marketing communications, you may manage your receipt of marketing and non-transactional communications from us by replying or texting ‘STOP’ if you receive our SMS communications. In this respect, the data processing is carried out solely on the basis of our consent in personalized direct advertising per SMS.

iv) Controls For Do-Not-Track Features
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ('DNT') feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, our website does not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this policy.

v) Right to complain
Finally, in regard to the right to complain to a supervisory authority. You have the right to lodge a complaint about our processing of Personal Data with a supervisory authority responsible for data protection. Users based in the above-mentioned States may lodge a complaint with the relevant district attorney or attorney general office. However, we would appreciate the opportunity to address your concerns before you contact any supervisory authority.

 

CHANGES

We may update this Privacy Policy from time to time. If we make changes to this Privacy Policy, we will revise the effective date. This Privacy Policy was last updated on Friday, March 10th, 2024.

 

QUESTIONS

If you feel that the above is not sufficient or if you have any queries as regards the collection, processing or use of your information we are looking forward to hearing from you. We will make every effort to reply as soon as possible and take into consideration any suggestions from your end.