UniWigs utilizes reliable express carriers such as UPS, DHL, FedEx, USPS and other express delivery lines for global shipping.

Additional delivery lines are utilized to help avoid high customs duties at the destination. As a result, these packages may experience longer shipping times.

If you want to specify a carrier, please contact the customer service team before placing an order.

Please note the processing time highlighted in red on the product page. This indicates the time required from when an order is placed until it is shipped. Processing times vary for each product based on its specifications and can range from a few business days to several weeks, depending on inventory status and restocking times. If there are any issues with your shipping information, we will contact you within 24 hours.

If you're shipping to a country outside the U.S., your order may be subject to import duties and taxes, which are excluded from the $29.89 shipping fee we charge. Customs duties in the recipient's country/region are the customer's responsibility.

This charge is determined by your local customs authority and must be paid to your local carrier or government in order to receive your order. These fees are not collected by UniWigs.

Please note that your shipment may incur fees in addition to its base rate if your shipping address is designated as REMOTE.

Within the US, shipments to certain ZIP codes in remote areas are delivered by USPS. Additional surcharges apply, and transit times are extended to these areas by 3–5 business days.

International shipments destined to and/or originating from remote and less accessible locations listed in the International Out-of-Delivery-Area Surcharge and International Out-of-Pickup-Area Surcharge ZIP and postal code list are subject to additional fees.

Please note that our free shipping policy does not cover surcharges for remote rural areas. If your area is designated as a remote area, our customer service will contact you to pay the additional shipping charges. We appreciate your understanding.

FEDEX REMOTE AREAS LIST

DHL REMOTE AREAS LIST

Please be aware that lost packages are the responsibility of the carrier, not UniWigs. If your package is lost, we can contact the carrier to open a case within 1 month of the delivery date. After this period, the carrier will not accept inquiries. While we will assist with the claim, reimbursement is not guaranteed and is handled on a case-by-case basis. We are not responsible for lost packages once they are in transit.
For added peace of mind, optional ROUTE shipping insurance is available to provide replacement or reimbursement for lost or damaged shipments. We highly recommend purchasing the ROUTE shipping protection service due to the high value of UniWigs packages.

Keep your phone on, as carriers may contact you.

Some services may require a signature for delivery.

If you waive the signature service, we will not be held responsible for any loss or damage to the package once it occurs.

If you want to change your shipping address, please contact us as soon as you place your order. We cannot guarantee that we will be able to change the address, as there are varying time limits in which we can do so.

If it's too late for our team to cancel your order, you can return your order to us once you've received it.

There will be a $17 shipping cost ($29.89 for international orders) for reshipment.

If your shipping address is a military address, please contact customer service to confirm before placing an order, as restrictions on the military addresses we can ship to may vary.

Scenario	Explanation	Buyer's Responsibility
Lost Parcel Disclaimer	Once the order is handed over to the carrier, we are no longer responsible for any lost parcels. If you have bought ROUTE shipping protection, you can file a claim with them to get a reimbursement.	Yes
Address Change Fee Disclaimer	If you need to change your delivery address, please contact us as soon as possible before shipment.	Yes
Return Due to Failed Delivery Attempts Disclaimer	If the carrier is unable to contact you for delivery and the parcel is returned to us, we are not responsible for arranging redelivery or refunding.	Yes
Delay Disclaimer	Delivery delays due to force majeure events are beyond our control and we are not liable.	Yes
Packaging Damage Disclaimer	We are not responsible for packaging damage or breakage caused by the carrier. If you have bought ROUTE shipping protection, you can file a claim with them to get a reimbursement.	Yes
Return Disclaimer	Return shipping costs and any associated fees is borne by the customer.	Yes
Address Error Disclaimer	Providing an incorrect or incomplete delivery address may result in delivery failure or delay.	Yes
Customs Clearance Disclaimer	While we endeavor to ensure smooth customs clearance, customers are responsible for any delays or fees due to customs issues.	Yes
Personal Reasons Resulting in Parcel Issues Disclaimer	If personal reasons lead to issues with the delivery at the destination, the logistics company may automatically return the parcel to the sender or dispose of the product. UniWigs reserves the right to choose the most economical and feasible method. Any related expenses will be borne by the buyer.	Yes

UniWigs offers the option for customers to buy shipping insurance at checkout. Please turn off the option box at checkout if you'd like to decline this service.

Route is a third-party application that helps track your order and ensures the protection of shipments in case of lost or stolen. They can provide reimbursement for missing packages or stuck packages.

If you buy Route Shipping Insurance, you will receive an email with instructions on how to file a claim if necessary.

You can also proceed to file a claim here.

According to ROUTE's policy:

Claims for orders lost in transit must be filed no later than 30 days from the last available tracking update.

Claims for stolen orders must be filed within 15 days from the date your package was marked delivered.

Visit Route's support center to learn more.

UniWigs.com reserves the right at our discretion to make changes to these policies at any time. Please check this page periodically for changes. The new policy takes effect on February 13th, 2025.