Custom Product Policy
While we are seeking every way to develop more new products and colors, we cannot guarantee that we will be able to meet all the needs of our customers. Hence we have created our customization service based on the strong support from our designers and the manufacturers we work with. Please View our custom product policy before placing a custom order.
There is no extra fee for cancellations on custom orders placed within 24 hours.
It will incur a 50% handling fee for the cancellation on orders placed within 7days.
The order is non-refundable for cancellation once the order is placed over 7days.
1. We have no discounts for a new custom order.
2. We offer a 15% discount for the second custom order if it is the exact same product with the first order.
3. We offer a 20% discount for the third custom order if it is the exact same product with the previous two orders.
4. If the product you customize from us is adopted as our new product, you will get 1,500 loyalty points. (Click here for our Loyalty Points Policy)
5. All custom prices are valid for the current year only.
Return & Exchange
Custom orders are NOT available for any exchange or return.
About color difference
If you customize your color according to photo only, it must be noted that on-screen monitor calibrations may give an imprecise color representation, and true color accuracy may be affected.
About Texture difference
We can customize different textures for you based on the photos or your samples. However, please understand that we cannot promise 100% accuracy. Here is all the important information before you do a custom order.
Please make sure you know all the important information before you place a custom order. We will do our best to make the products that you are expecting.
UniWigs reserves the right at our discretion to make changes to these policies. Please check this page periodically for updates.
CONTCT US IF YOU WANT TO PLACE A CUSTOM ORDER OR NEED HELP:
833-902-4156 ( Mon-Fri 9:00am – 9:00pm PST )
Email: [email protected]