UniWigs accepts custom orders so we can meet the specific needs of our customers. Please carefully read our custom order policy before placing a custom order.

Price & Discount 

-All custom order prices are valid for one year only.

-There is no discount for custom orders.

Color Difference

If you customize your color according to photo only, it must be noted that on-screen monitor calibrations may give an inaccurate color representation.

- 70%-80% color similarity can be promised if we customize the color based on your reference photos.

- Additionally, when providing a hair sample, the less that is provided, the more inaccurate the color is likely to be.

- If you send us a sample with enough hair as a reference, we will try our best to make the color 80%-90% similar to your color.

- Please try to understand that 100% color accuracy is just not possible.

- Finally, please pay special attention when customizing a curly hair product, color shades will most definitely be altered due to the high heat-coloring process.

Texture Difference

We can customize different textures for you based on photos or your samples. However, please understand that we cannot promise 100% accuracy. Please read all of the following information before you place a custom order.

- 70%-80% texture similarity can be promised if we customize the texture based on your reference photos.

- We do the waves/curls by hand. Different people make different waves/curls of the same product.

- Even if the same person adds waves/curls to the same product, there will be differences in different batches.

- Different temperatures we use can cause large differences in waves/curls patterns.

- Wavy /curly hair will be deformed over time. Please try to lay flat instead of hanging.

- There will be a big difference before and after you comb through the waves/curls.

- Creating waves/curls on the hair can damage hair and cause color changes.

- We do not recommend creating waves/curls on light-colored hair.

Please make sure you know all of this important information before you place a custom order. We will do our best to make the product that you are expecting.

Cancellation

• Custom orders are not eligible for cancellation if placed for more than 7 business days.
• Canceling a custom order within 7 business days will incur a 50% handling fee.

Return & Exchange 

Custom orders are NOT available for any exchange or return.

CONTACT US IF YOU WANT TO PLACE A CUSTOM ORDER OR NEED HELP:

833-902-4156 ( Mon-Fri 8:00am – 2:00pm PST )

Email: [email protected]

UniWigs.com reserves the right to make changes to these policies at any time. Please check this page periodically for changes. This new policy takes effect on Oct. 1st, 2022