At UniWigs, we’re dedicated to helping you look and feel your best. For any issues, contact us anytime—we’ll respond within 24 business hours.
To cancel an order, log in to "My Orders" and click "CANCEL ITEMS". Once we receive your cancellation request, the order will be paused while we review it.
We gladly accept the return of all eligible products no later than 7 days* from the delivery date. Customers need to cover the return shipping fee.
* You will have 7 days from the marked delivery date to initiate a return. You will have 14 days to provide a return tracking number showing the package is en route back to us. If a return is delivered to the warehouse beyond the 21st day from the marked delivery, it will not be eligible for return or exchange and will be returned to you at your expense.
We offer three return options for you to choose from.
Monetary Refund / Store Credit Refund / Exchange
2.1 MONETARY REFUND
Restocking Fee Breakdown:
Product List Price | Restocking Fee per Returned Item |
---|---|
≤ $500 | $25 |
$500 - $1000 | $50 |
> $1000 | $100 |
Note:
If the courier is unable to reach the recipient for delivery or customs clearance, the package will be held for a certain period (duration varies on a case-by-case basis). If the package exceeds the courier’s free holding period, it may either be returned to the sender or destroyed locally. UNIWIGS is not responsible for any costs incurred as a result.
For packages destroyed locally, no refund will be issued. For packages returned to us, a $80 restocking fee will be deducted from the refund.
Please understand that UNIWIGS bears no responsibility for such situations. However, we will notify you via email as soon as we receive any updates or alerts from the courier, and we will do our best to assist you in resolving the matter promptly.
2.2 STORE CREDIT REFUND
2.3 WHAT ARE ELIGIBLE PRODUCTS?
Products that:
2.4 WHAT ARE INELIGIBLE PRODUCTS?
Products that:
Note: Ineligible products will be returned to you at your expense.
2.5 WHO COVERS THE RETURN SHIPPING FEE?
Please be aware that all customers are responsible for their own shipping costs for any returns or exchanges. However, customers can purchase a discounted shipping label directly from us.
US Return Shipping Label – Discounted USPS
International Discounted Return Shipping Label – FedEx
1. Find the order you would like to return in "My Orders" after signing in.
2. Click on "RETURN ITEMS". Please be aware that if you cannot find the “RETURN ITEMS” button, that may mean your order is ineligible for return.
3. Fill out all the information needed for return and submit.
4. When your return request has been approved, you will see the RMA number and the return address on the website and in the email sent to you.
5. Return the product to the return address and update the tracking number online.
If a customer is found to engage in malicious activities such as fraudulent returns, refunds, or frequent order returns and cancellations, the platform reserves the right to:
Specific actions will be determined based on actual circumstances, and the customer will be notified in advance.
833-902-4156 (Mon - Fri 9 AM - 12 PM PST)
Email: [email protected]
Return Address: 13840 Magnolia Ave Chino, CA 91710
UniWigs.com reserves the right at our discretion to make changes to these policies at any time. Please check this page periodically for changes. The new policy takes effect on May 1st, 2025.